Activ8 Recruitment and Solutions Is Hiring A Japanese English Bilingual Customer Service Agent

Join a leading global freight forwarding company and kickstart your career in logistics and customer support as a Bilingual Customer Service Agent (Japanese/English)! This exciting opportunity is perfect for new graduates and entry-level candidates eager to work in a dynamic, on-site environment.

🔹 Responsibilities — Japanese/English Bilingual Customer Service Agent

• Provide customer service support for international moving services 🌍
• Communicate with clients via email and phone in both Japanese and English 📧📞
• Coordinate moving schedules and logistics with internal teams and external partners
• Serve as a liaison between customers, overseas agents, and operations staff 🤝
• Handle inquiries, resolve issues, and ensure a smooth relocation experience for clients 🚚✨
• Perform administrative tasks related to moving operations (documentation, data entry, etc.) 🗃️
• Support additional tasks based on experience and skill level

🎯 Qualifications — Japanese/English Bilingual Customer Service Agent

• Bilingual proficiency in Japanese and English (both written and verbal) 📝🗣️
• Experience in customer service, logistics, or moving industry 📦
• Experience in freight forwarding or international relocation services
• Administrative or coordination experience 🗂️
• Strong communication and interpersonal skills 💬🤝
• Basic computer skills (Microsoft Outlook, Word, Excel) 💻
• Excellent organizational skills and attention to detail 🔍
• Ability to multitask and thrive in a fast-paced environment ⚡

🌟 About Us

Activ8 Recruitment & Solutions / Renaissance Resources Inc. has proudly served North American businesses for over 25 years. We specialize in connecting top talent with companies across diverse industries such as Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment 🎯. Our client-focused approach ensures personalized solutions tailored to your needs, whether you’re a company or a candidate.

We diligently verify all candidate information to ensure integrity. Only qualified applicants will be contacted after resume submission. If you do not hear from us, it indicates a mismatch or difficulty reaching you. We prioritize direct applications; resumes from third-party agencies may not be reviewed.

💼 Additional Details

• Pay: From $20.00 per hour 💵
• Benefits:
  • 401(k) 🏦
  • 401(k) matching 🤝
  • Dental insurance 🦷
  • Health insurance 🏥
  • Paid time off 🌴
  • Vision insurance 👓
• Education: High school diploma or equivalent (Required)
• Experience:
  • Customer support: 1 year (Preferred)
  • Administration: 1 year (Preferred)
  • MS Excel: 2 years (Preferred)
• Language: Japanese (Required)
• Ability to commute to: Closter, NJ 07624 (Required)
• Work Location: In-person on-site position