Activ8 Recruitment and Solutions Is Hiring A Japanese English Bilingual Customer Service Agent

Join a Leading Global Freight Forwarding Company as a Bilingual Customer Service Agent! 🌍🚢

Our client, a reputable international freight forwarding company, is urgently seeking a Japanese/English Bilingual Customer Service Agent for their Closter branch. This role offers an exciting opportunity for both new grads and entry-level candidates to start a career in logistics and customer support within a dynamic, on-site environment.

Responsibilities - Japanese/English Bilingual Customer Service Agent

• 🤝 Provide customer service support for international moving services
• 📧 Communicate with clients via email and phone in both Japanese and English
• 🗓️ Coordinate moving schedules and logistics with internal teams and external partners
• 🗂️ Serve as a point of contact between customers, overseas agents, and operations staff
• 🚚 Handle inquiries, resolve issues, and ensure a smooth relocation experience for clients
• 📝 Perform general administrative tasks related to moving operations (documentation, data entry, etc.)
• ✨ Support additional tasks based on experience and skill level

Qualifications - Japanese/English Bilingual Customer Service Agent

• 🗣️ Bilingual in Japanese and English (both written and verbal)
• 📞 Experience in customer service, logistics, or moving industry
• 🚛 Experience in freight forwarding or international relocation services
• 🗃️ Administrative or coordination experience
• 🗣️ Strong communication and interpersonal skills
• 💻 Basic computer skills (Microsoft Outlook, Word, Excel)
• 🔍 Strong organizational skills and attention to detail
• ⚡ Ability to multitask and thrive in a fast-paced environment

About Us

Activ8 Recruitment & Solutions / Renaissance Resources Inc. has proudly served North American businesses for over 25 years, specializing in connecting top talent with companies across various industries such as Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment. Our client-focused approach ensures personalized solutions tailored to your needs, whether you're a company or a candidate.

We meticulously verify all candidate information to ensure integrity. Only qualified applicants will be contacted after resume submission. If you do not hear from us, it indicates a mismatch for the position or inability to reach you in a timely manner. We prioritize direct applications; resumes from third-party agencies may not be reviewed.

Additional Details

• Pay: From $20.00 per hour 💰
• Benefits:
  • 🏢 401(k)
  • 🤝 401(k) matching
  • 🦷 Dental insurance
  • 🩺 Health insurance
  • 🕒 Paid time off
  • 👁️ Vision insurance
• Education: High school diploma or equivalent (Required)
• Experience:
  • 🧑‍💼 Customer support: 1 year (Preferred)
  • 🗃️ Administration: 1 year (Preferred)
  • 📊 MS Excel: 2 years (Preferred)
• Language: Japanese (Required)
• Ability to commute to: Closter, NJ 07624 (Required)
• Work Location: In-person on-site position