NMDP Is Hiring A Workup Specialist

Donor Management Coordinator

Join our team to coordinate all aspects of donor workup and ensure a seamless experience for donors, from initial assessment to post-donation follow-up. This role is vital in facilitating life-saving stem cell transplants with compassion and precision. 🌟

Position Summary

This position manages the comprehensive donor workup process, including emotional well-being assessment, information sessions, health screenings, physical examinations, stem cell collection, follow-up, and documentation.

Accountabilities

Workup Coordination 🤝

• Assess donor needs, concerns, and impact: Develop personalized support and coordination relationships, respecting cultural and age-related needs.
• Schedule & conduct: Health history screening questionnaires and donor information sessions.
• Manage physical exam & clearance: Oversee scheduling, review results, support eligibility determinations, and facilitate donor clearance with Medical Services and stem cell collection centers.
• Complete donation tasks: Manage blood samples, autologous collections, verify prescriptions, and ensure timely infectious disease testing.
• Communicate progress: Maintain contact with the Case Manager and donor, complete documentation within timelines, and manage case forms.
• External sites & coordination: Work with third-party exam sites, including agencies trained to administer filgrastim.
• Filgrastim administration & check-ins: Coordinate injections, conduct daily donor check-ins, and partner with clinicians if reactions occur.
• Post-donation monitoring: Contact donors at scheduled points to assess recovery, arrange blood sampling, and determine if medical intervention is needed.
• Barrier removal & adverse event management: Resolve issues, plan contingencies, and manage adverse events as needed.
• Documentation & confidentiality: Ensure accurate records, maintain confidentiality, and facilitate communication between donors and recipients.

Protocol Adherence 📋

• Compliance: Conduct workup and collection activities strictly under IND or research protocols as directed.
• Training: Provide protocol training to third-party providers involved in donor activities.

Continuous Process Improvement 🔄

• Implement strategies: Adopt systems and practices to enhance departmental efficiency and quality.

Continuing Education 📚

• Attend: NMDP-sponsored meetings and trainings; some travel may be required.
• Stay current: Maintain up-to-date knowledge of policies and industry standards.

Other Duties As Required

• Compliance: Follow SOPs, NMDP standards, CFR, FDA guidance, and OSHA guidelines.
• Team collaboration: Work with team members to optimize donor experience and meet transplant center expectations.
• Participation: Engage in project teams and provide backup support as needed.
• Additional responsibilities: Perform other duties related to donor management as assigned.

Required Qualifications 🎯

• Flexible working hours: Including evenings, weekends, and holidays based on donor needs.
• Critical thinking & decision-making: Strong skills required.
• Computer skills: Intermediate proficiency in Microsoft Office, with excellent organizational skills.
• Attention to detail: Accurate handling of sensitive data and documentation.
• Interpersonal skills: Ability to communicate effectively across diverse cultures and styles.
• Communication skills: Excellent written and oral abilities to discuss sensitive information.
• Customer service: Empathy, active listening, and support during major life decisions.
• Medical terminology: Ability to learn and explain complex concepts simply.
• Adaptability: Thrive amidst shifting priorities and changing circumstances.

Education & Experience 🎓

• Bachelor’s degree: in a healthcare-related field or equivalent combination of education and experience.
• Experience: Minimum of three years working with patients, clients, or customers within healthcare, nonprofit, or business settings.

Other Requirements 🚗

• Occasional overnight travel (up to two nights per year).
• Availability via NMDP-provided cell phone for donor emergencies.

Preferred Qualifications ⭐

• Experience with medical terminology, case-note documentation, and medical histories.
• Patient interaction or care experience in healthcare settings.
• Knowledge of regulated environments, including GTP, GMP, and GDP standards.

Compensation & Benefits 💼

We are committed to transparency and fairness. The anticipated salary range for this role is $70,000 - $80,000, commensurate with experience and qualifications.

About the Team

NMDP offers comprehensive benefits including medical, dental, vision, life, disability, and wellness programs. Retirement plans, paid time off, holidays, leave, and incentive plans are also available. For more details, please visit NMDP Benefit Information.