Oak Street Health Is Hiring A Welcome Coordinator Bilingual

Join Our Mission to Improve Health Experiences 🌟

At CVS Health®, we're dedicated to building a more connected, convenient, and compassionate health journey for individuals. Be part of a passionate team committed to innovation, safety, and quality as we work to simplify healthcare—one person, one family, and one community at a time.

Welcome Coordinator - Bilingual Spanish Required

Company: Oak Street Health

Location: 1024 Westchester Ave, Bronx, NY 10459

Role Description

The Welcome Coordinator at Oak Street Health plays a vital role in creating an inclusive environment for all visitors, leaving a positive first and last impression on our patients. This role is the face of our clinic and essential to maintaining smooth operations. Welcome Coordinators handle various administrative tasks—such as scheduling, managing calls, and handling mail—that support delivering an exceptional patient experience. They should be friendly, adaptable, and enthusiastic about providing high-touch assistance.

As part of our Service Team, reporting to the Practice Manager, Welcome Coordinators focus on seamless patient interactions and community engagement, ensuring every visit is welcoming and efficient.

Core Responsibilities

• Welcoming patients and guests 🤝
• Conducting visit check-in and assisting with forms 📝
• Collecting co-pays 💵
• Updating patient information in electronic medical records 💻
• Scheduling and rescheduling appointments 📅
• Managing phone lines—answering, messaging, outbound calls 📞
• Handling faxes through the electronic fax system 📠
• Maintaining cleanliness of Welcome and Community Rooms 🧹
• Providing coverage at other centers regionally when needed 🌎
• Performing other duties as assigned

Qualifications

Required

• Strong computer skills; basic knowledge of Google Suite 💻
• Professional phone etiquette 📞
• Fluency in Spanish, Polish, Russian, or other community languages 🗣️
• Us work authorization 🇺🇸

Strongly Preferred

• Experience in customer service 🌟
• Some college education 🎓

Additional Skills

• Flexible and positive attitude 😊
• Welcoming, nurturing approach toward older adults ❤️
• High integrity and professionalism 🛡️

Work Details

Anticipated Weekly Hours: 40 hours

Time Type: Full-time

Pay Range: $17.00 – $34.15 per hour 💰

The actual salary depends on experience, education, location, and other relevant factors. This position is eligible for bonuses, commissions, or incentive programs offered by CVS Health.

Why Join CVS Health?

Our team members are the heart of our future. We value diversity and strive to create a workplace where every colleague feels appreciated, included, and empowered to make a difference.

Great Benefits for Great People 🎉

We offer comprehensive, competitive benefits supporting colleagues' physical, emotional, and financial well-being, including:

• Medical, dental, and vision coverage 🏥
• Paid time off 🌴
• Retirement savings 🏦
• Wellness programs and resources 🧘‍♂️

Details about benefits are shared during the application process. The application window closes on 06/29/2026.

Equal Opportunity Statement

Qualified applicants, including those with arrest or conviction records, will be considered in accordance with all applicable laws.