LifeBridge Health Is Hiring An UC CONTACT CENTER TEAM LEAD

Join a leading healthcare provider committed to compassionate care and operational excellence. Here's an overview of the Team Lead position at our contact center.

📞 Contact Center Team Lead

Position Summary

Under the direction of the Contact Center Manager, the Team Lead will oversee daily call center operations, including:

• Scheduling and onboarding new agents
• Coaching and training staff
• Ensuring quality assurance
• Managing call volume ratios

The Team Lead will provide support for escalated calls and interact with physicians' offices to coordinate updates and changes. Additionally, they will be responsible for updating and maintaining operational procedure guides. The ideal candidate possesses expert knowledge of all contact center agent responsibilities and can step into the agent role when necessary.

🌟 Additional Information

As one of the largest healthcare providers in Maryland, with a dedicated team of 13,000 members, we are committed to CARE BRAVELY for over 1 million patients annually. Our organization includes:

• Sinai Hospital of Baltimore
• Northwest Hospital
• Carroll Hospital
• Levindale Hebrew Geriatric Center and Hospital
• Grace Medical Center
• Community Physician Enterprise
• Center for Hope
• Practice Dynamics
• Business partners such as LifeBridge Health & Fitness, ExpressCare, and HomeCare of Maryland