Bmo Is Hiring A Trilingual Remote Personal Lending Specialist

Credit and Lending Sales Representative

Join our team as a Credit and Lending Sales Representative, where you'll understand customer needs and deliver tailored credit and lending solutions to BMO customers and prospects. Drive customer satisfaction and business growth through expert advice and dedicated service. 🚀

Key Responsibilities

• Customer Needs Assessment: Understand customer objectives and provide advice on borrowing strategies and products that best meet their financial goals.
• Sales & Service Execution: Fulfill sales and service activities in line with approved procedures to ensure customer satisfaction.
• Referrals & Collaboration: Recognize opportunities to refer customers to other business groups and collaborate effectively across teams.
• Channel Management: Utilize various communication channels based on market needs to enhance customer experience and meet business targets.
• Training & Coaching: May provide guidance and training to junior associates as needed.
• Customer Interaction: Probe to understand customer needs and offer personalized advice on personal banking and borrowing strategies.
• Transaction & Documentation: Manage customer transactions and ensure accurate documentation is completed for processed requests.
• Knowledge & Research: Maintain current knowledge of personal banking and lending products, conducting research on lending applications when necessary.
• Customer Experience & Confidentiality: Handle customer contacts professionally and efficiently while maintaining confidentiality of sensitive information.
• Compliance & Security: Report suspicious activity, adhere to regulatory requirements including AML laws, FCAC standards, and Privacy Act provisions.
• Credit Decisions & Recommendations: Make informed credit decisions following sound principles and bank policies, using authorized qualifications.
• Issue Resolution & Analysis: Address complex issues, determine next steps, and escalate unresolved matters to management when required.
• Additional Duties: Perform other responsibilities as assigned, including broader work or special projects.

Qualifications

• Typically 2-3 years of relevant experience; a post-secondary degree in a related field is desirable or equivalent education and experience.
• Knowledge of personal lending, home financing products, and current market trends.
• Understanding of contact centre operations, processes, and technology metrics.
• Specialized knowledge as required.
• Languages: Fluency in Mandarin and Cantonese is a must.
• Strong communication, organization, collaboration, and analytical problem-solving skills.

Compensation & Employment Details

Salary Range: $36,600.00 – $67,500.00 annually 💰

Pay type: Salaried

Note: Salaries vary based on location, skills, experience, education, and qualifications. Compensation may include a commission structure.

Estimated Hourly Rate: $20.00 – $28.00 per hour based on qualifications.