Teknowledge Is Hiring A Trilingual Fintech Analyst

🚀 Join Our Team as a FinTech Analyst (Portuguese-speaking) and make an immediate impact in a dynamic, innovative environment where technology meets customer excellence!

Overview

We are seeking a dedicated FinTech Analyst to be the first point of contact for customer queries within our Portuguese team. Your role will involve gathering technical information, communicating solutions effectively via phone, email, and chat, and collaborating with colleagues to continuously enhance customer service quality. At TeKnowledge, your contributions drive real change—delivering AI-First Expert Technology Services that shape the future of AI, Customer Experience, and Cybersecurity in a diverse, inclusive setting. We value trust, teamwork, and innovation, empowering our people to lead and leverage technology to solve complex challenges worldwide.

Why You'll Enjoy It Here 🎉

• Be Part of Something Big 💡 — Join a growing company where your contributions truly matter.
• Make an Immediate Impact 🚀 — Support cutting-edge technologies that deliver real-world results.
• Work on Cutting-Edge Tech 🔧 — Engage with AI, cybersecurity, and next-generation digital solutions.
• Thrive in an Inclusive Culture 🤝 — Collaborate within a culture based on trust, respect, and teamwork.
• We Care ❤️ — Our decisions are guided by integrity, empathy, and purpose.

We are seeking innovators, problem-solvers, and tech enthusiasts eager to drive change and grow with us.

Responsibilities

As a Support Engineer, your key responsibilities will include:

• Managing the customer support experience with Microsoft services
• Owning, troubleshooting, and resolving customer technical issues by collaborating and following best practices, including cross-team swarming approaches
• Identifying cases that need escalation both technically and strategically
• Creating and maintaining incident management requests directed to product or engineering teams
• Contributing to case deflection initiatives, automation, and digital self-help assets to improve customer and engineer experiences
• Providing onboarding, knowledge sharing, technical coaching, and mentorship
• Driving technical collaboration and engagement beyond customer support
• Leading or participating in community-building activities with peer delivery teams
• Resolving complex technical scenarios involving multiple cloud capabilities like Windows Azure, SQL Azure, and AppFabric, supporting service availability, quality, outages, subscription management, usage analysis, and cost-efficient solutions
• Applying expertise in Microsoft Azure services, technologies, and billing platforms to resolve customer issues and provide proactive recommendations
• Communicating effectively with customers via phone and email, documenting cases thoroughly, and handling sensitive situations professionally

Qualifications

• Language Skills: Mastery of English and Portuguese at B2 level or higher
• Experience: Minimum 1 year in financial services and/or technical support roles managing customer relationships
• Technical Skills: Proficient in Excel, including pivot tables, filters, and lookup functions
• Troubleshooting Skills: Demonstrated ability to diagnose and resolve complex technical issues effectively