Essenza Escapes Ltd Is Hiring A Travel Operations & Concierge Executive

Join Our Team as a Travel Operations & Concierge Executive! 🌟

Enhance luxury travel experiences in Italy with your organization, client management, and problem-solving skills. We are seeking a dedicated professional to deliver seamless concierge services that turn travel plans into unforgettable moments.

🚧 Before You Apply – Please Read Carefully

To ensure consideration, please review the following non-negotiable criteria. Due to high application volume, only candidates matching these requirements will be considered:

• Residency: You must reside in Italy or the United Kingdom. Applications from other countries will not be considered.
• Education: University degree required; a background in travel, tourism, hospitality, or related fields is a plus.
• Language Skills: Fluent in written and verbal English; conversational Italian.
• Experience: Demonstrable experience in service, hospitality, concierge, or coordination roles managing bookings, suppliers, or client communication. Travel industry experience is not mandatory.
• Availability: Willing to be available during clients’ stays, including evenings and weekends during peak season (primarily US-based clients).
• If based in Italy: Must already hold, or be willing to open, a VAT account (Partita IVA). This is mandatory for Italy-based hires.

**Please do not apply if you are not prepared to register as self-employed.**

🌴 About Essenza Escapes

We are a luxury travel provider specializing in villa rentals and bespoke itineraries across Italy. Our mission is to craft impeccable guest experiences from the initial booking through to on-the-ground support during their stay.

This role blends operations and concierge responsibilities. You will:

• Coordinate bookings, liaise with property owners and activity providers, and prepare client travel documents.
• Support guests during their stay, handling last-minute requests and issues via our app with calm professionalism.

While the booking process is handled primarily by our Travel Planners, you will become the friendly and capable voice ensuring everything runs smoothly during travel.

🔑 Key Responsibilities

Pre-trip Tasks

• Book and reconfirm villas, transfers, experiences, and other services.
• Coordinate with property owners and suppliers to confirm details and special requests.
• Prepare detailed, professional travel documents (itineraries, vouchers, welcome packs).
• Maintain accurate records in our CRM system.
• Identify and flag potential risks or supplier issues to the Travel Planner.

During Travel

• Act as the primary point of contact with clients during their stay via our app.
• Respond promptly to last-minute requests, bookings, or changes.
• Resolve issues swiftly — appliance breakdowns, weather disruptions, missed transfers — by coordinating with owners and suppliers.
• Keep the Travel Planner informed of any significant developments or issues.

Low Season & Additional Support

• Assist with property inspections, updating supplier documentation, sourcing new providers, and improving processes.
• Use these quieter months to deepen destination knowledge and contribute to the company’s growth and excellence.

🛠 Skills & Experience Needed

• Service-First Mindset: Pride in delivering exceptional client care.
• Organization & Attention to Detail: Managing multiple moving parts flawlessly.
• Calmness Under Pressure: Responding reassuringly to client concerns, even late at night.
• Exceptional English Skills: Warm, concise, professional communication.
• Conversational Italian: Handling calls and emails with Italian-speaking partners confidently.
• Technological Fluency: CRM, Office tools, messaging apps, digital platforms. Zoho experience is a plus.
• Problem-Solving: Think quickly and act practically to resolve issues.
• Flexibility: Adaptability to US client hours, including evenings and weekends.
• Self-Motivation & Discipline: Ability to work remotely with autonomy.
• Team Collaboration: A humble, cooperative approach with the small, dynamic team.

🌟 Backgrounds That Map Well

While experience in the travel sector is appreciated, it’s not essential. Relevant backgrounds include:

• Luxury hotel concierge, guest relations, or front desk roles.
• Reservations, guest experience, or villa management in luxury rentals.
• Customer service or VIP support roles in premium brands.
• Event coordination or live logistics roles.
• Executive or personal assistants for high-net-worth individuals.
• Luxury retail with clienteling responsibilities.

Note: We value service and coordination skills over specific industry experience. If your CV lacks direct guest, client, or supplier coordination, please refrain from applying.

🎁 What We Offer

• A competitive salary package, with performance-based bonuses (dependent on experience).
• Fully remote position with opportunities for travel within Italy.
• Biannual workshops in Italy or the UK.
• First-hand experience of our luxury properties.
• Supportive, ambitious team within a fast-growing company.
• Long-term career progression opportunities.

💰 Salary Note

Salary details are tailored per candidate’s profile, experience, and skills. Figures found on job portals are auto-generated estimates and do not reflect the actual offer. Please disregard them.

📩 How to Apply

This role is exclusively advertised on LinkedIn. We do not post on other job boards. To apply:

• Send your CV via email with the subject line: Travel Operations application – <Your Full Name>
• In the email body, briefly answer:
• Where are you currently based, and do you have the right to work there?
• Share an example of handling a difficult client situation and how you resolved it.
• If in Italy: do you already hold a Partita IVA, or are you willing to open one?

NB: Applications without responses to these questions will not be reviewed.