Atento S.A. Is Hiring A Technical Product Specialist

Join Our Team as a Bilingual Technical Product Specialist! 🌎🤝

We are seeking passionate bilingual candidates fluent in both English and Portuguese to enhance our support team, providing exceptional customer service in a positive and engaging environment.

About the Role

• Perform in-depth troubleshooting and handle complex client inquiries via email and chat channels.
• Manage and resolve assigned cases by delivering optimal support tailored to client needs.
• Investigate root causes by analyzing application logs and isolating issues.
• Contribute to our knowledge base by referencing technical documentation and creating content to fill knowledge gaps.
• Collaborate closely with business and engineering teams to ensure transparent communication and swift resolution of issues.
• Develop and analyze reports to monitor platform health and quality.
• Drive customer satisfaction by maintaining quality service throughout the case journey and providing regular updates across touchpoints.

Your Experience & Skills 💼✨

• Experience in technical support, preferably in B2B environments.
• Fluent in both Portuguese and English.
• Proficiency in inspecting and diagnosing web applications and mobile apps (HTML/CSS).
• 2-5 years of technical support or operations experience.
• Extensive support experience via email, phone, and chat.
• Strong commitment and drive to deliver delightful customer experiences and resolve issues efficiently.
• Basic understanding of coding.
• Experience with data entry.
• Excellent interpersonal, communication, and multitasking skills.
• Positive attitude with empathy and high energy.
• Ability to take initiative and adapt to changing situations.

Bonus Skills 🎯

• Experience with SaaS products, GraphQL APIs, Single Sign-on, and SAML is a plus.

What’s in It for You? 🎉

• Be part of a diverse, global organization filled with talented, friendly people eager to collaborate and grow.
• Endless career opportunities and clear pathways for development.
• Competitive salary and inclusive perks.
• Benefits package including Medical, Vision, and Dental coverage.

Join Us & Make an Impact! 🌟

If you’re smiling right now and this role feels like the perfect next step, we want to hear from you! Apply today and discover why over 150,000 people worldwide call Atento their home.

Atento is an award-winning global CX solutions provider, dedicated to creating amazing experiences for top brands and their customers. Our team of innovators, risk-takers, and problem-solvers thrive on tackling complex challenges.

All qualified applicants will receive equal consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Position Details 📋

• Job Type: Full-time
• Work Location: In person

Benefits 🌟

• Health insurance
• Paid time off