TD Is Hiring A Team Manager Ii

Join our team as a Customer Service Manager and lead our dedicated staff to deliver exceptional service experiences. 🚀

Job Description

• Manage a team of service and sales representatives
• Provide overall direction and uphold the corporate vision
• Ensure effective and efficient operations
• Raise service standards to enhance the Customer experience
• Monitor calls and team activities
• Develop and assess Colleague performance
• Implement company policies and procedures
• Resolve escalated Customer issues

Requirements

• Bachelor's degree or progressive work experience
• 2+ years of related experience
• Prior leadership experience
• Fluent in Spanish (Bilingual)
• Ability to coach and mentor others
• Strong conflict resolution skills
• Excellent analytical skills
• Outstanding Customer service and computer skills
• Must be available to work flexible hours

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• Banking benefits and discounts
• Career development opportunities
• Reward and recognition programs