remoterocketship Is Hiring A Team Manager Ii Spanish Bilingual

Exciting Leadership Opportunity: Service & Sales Team Manager

Join us in leading a dynamic team to deliver exceptional customer experiences and drive operational excellence! 🚀

Job Responsibilities

• Manage a team of service and sales representatives
• Provide overall direction and uphold the corporate vision
• Ensure effective and efficient daily operations
• Enhance customer satisfaction by raising service standards
• Monitor calls and team activities for quality assurance
• Develop and evaluate colleague performance
• Implement company policies and procedures
• Resolve escalated customer issues promptly

Requirements

• Bachelor’s degree or equivalent work experience
• 2+ years of relevant experience
• Prior leadership experience
• Spanish bilingual proficiency
• Strong coaching and mentoring abilities
• Conflict resolution skills
• Strong analytical skills
• Excellent customer service and computer skills
• Available to work flexible hours

Benefits

• Health and well-being programs 🩺
• Savings and retirement plans 💼
• Paid time off (Vacation PTO, Flex PTO, Holidays) 🌴
• Banking benefits and exclusive discounts 💳
• Career development opportunities 📈
• Reward and recognition programs 🏆