TD Bank Is Hiring A Store Supervisor Bilingual Russian Preferred

🌟 Exciting Career Opportunity: Store Supervisor at TD Bank

Join our team as a Store Supervisor, where you'll lead daily operations to ensure excellent service, compliance, and risk management, all while fostering a connected and personalized customer experience.

📝 Job Description

This role is pivotal in driving operational excellence and achieving customer and sales objectives. In the absence of a manager, you will oversee store activities, manage teller and platform operations, and handle escalated customer issues. You will support your team in acquiring, retaining, and deepening customer relationships through sales and advice activities that create meaningful, personalized experiences.

🔍 Depth & Scope

• Team Leadership: Supervise advice and service colleagues to deliver legendary customer and employee experiences.
• Operational Oversight: Provide daily guidance to ensure efficient delivery of complex services while maintaining compliance.
• Workflow Monitoring: Oversee teller and platform workflows, prioritize tasks, and delegate responsibilities effectively.
• Risk Management: Demonstrate understanding of bank policies, procedures, and regulations to manage risks and protect the bank, employees, and customers.
• Operational Excellence: Ensure sound practices in cash handling, vault management, fraud prevention, expense control, and safeguarding customer privacy and employee safety.
• Customer Engagement: Engage customers in conversations about loan products, facilitating application processes; must maintain active NMLS registration.
• Team Development: Lead, coach, and develop the team in delivering effective service and advice, supporting overall customer satisfaction.
• Relationship Support: Use customer tools, services, and campaigns to advocate for customers' financial needs, building trust through education and support.
• Proactive Sales: Grow the customer base through lead generation activities—including inbound and outbound outreach, appointments, and referrals—especially in small business, mortgages, and complex products.

🎓 Education & Experience

• Necessary Education: High School Diploma or GED required; undergraduate degree preferred.
• Experience: 2+ years working with customers or sales, or equivalent experience.
• Licenses & Certifications: Notary License preferred; active NMLS registration required for loan discussions.
• Leadership Skills: Previous supervisory experience or demonstrated ability to lead and coach teams.
• Technical Skills: Proficient in Outlook, Lotus Notes, Word, Excel, and customer relationship tools.
• Communication & Judgment: Effective verbal/written skills and sound decision-making ability.

🤝 Customer Accountabilities

• End-to-End Advice: Deliver trusted, educational, and proactive financial guidance, building lasting customer relationships.
• Product Knowledge: Proficient in all banking products and services to educate and advise customers effectively.
• Customer Service: Lead in providing exceptional service at every touchpoint, including lobby and frontline interactions.
• Transaction Management: Handle customer transactions accurately, utilizing CRM tools to identify needs.
• Lobby Leadership: Act as the first point of contact, managing inquiries, escalations, and complaints professionally.
• Experience Execution: Drive store customer experience and advice plans, ensuring operational excellence.
• Conflict Resolution: Coach colleagues on complaint handling, participate in negotiations, and ensure customer issues are resolved satisfactorily.
• Store Presentation & Scheduling: Maintain inviting store environments and optimal staffing aligned with customer demand.
• Collaboration: Work with TD Partners to serve customers in the most appropriate channel and facilitate smooth transactions.

📊 Shareholder & Operational Accountabilities

Operational Excellence

• Maintain comprehensive knowledge of operational systems and databases.
• Oversee vault management, including audits, reporting, and balancing cash levels.
• Manage cash handling, controls, fraud prevention, and expense oversight in adherence to policies.
• Coordinate daily activities, resolve operational issues, and oversee administrative duties.
• Approve transactions based on sound judgment, minimizing risks and losses.
• Ensure compliance with all policies, procedures, and regulatory requirements, including cash control and customer authentication.
• Lead process improvements and support accurate, timely business operations.

Employee & Team Development

• Lead, support, and develop high-performing teams through feedback, coaching, and performance management.
• Set daily objectives, monitor performance, and recognize achievements.
• Ensure team compliance with regulations and company policies.
• Cultivate a positive, cohesive team environment that promotes professional growth and excellent colleague experience.