Alignment Health Is Hiring A Spanish Bilingual Member Experience Associate

Join Alignment Health as a Member Experience Associate and make a meaningful impact in senior healthcare! 🎯

Alignment Health is redefining healthcare by focusing on seniors and the most vulnerable populations. Our passionate team is dedicated to transforming lives, offering growth opportunities, and making a difference every day. If you're ready to grow your career and help others, we invite you to join us!

Training Schedule 🗓️

Monday - Friday, 8:00 AM to 5:00 PM (PST) for the first 5 weeks of employment.

Post-Training Work Schedule ⏰

After completing training, shifts will be assigned. Candidates must have full availability and be able to work any of the following shifts (all PST):

• 8:00 AM – 4:30 PM
• 9:00 AM – 5:00 PM
• 9:00 AM - 5:30 PM
• 10:00 AM - 6:30 PM
• 11:00 AM - 7:30 PM
• 3:00 PM - 12:00 AM
• Overnight shifts may be added as needed

Compensation 💵

Hourly Rate: $20 / $21 (CA & NY)

Key Responsibilities & Duties 🎯

• Explain plan procedures, benefits, services: Communicate clearly with members to inform and assist.
• Facilitate member requests: Handle provider changes, transportation, and other assistance requests.
• Document interactions: Record call details accurately, including caller info, reason, and actions taken.
• Address complaints: Respond to grievances following company policies.
• Manage member requests: Resolve disenrollment, cancellations, and follow up on concerns.
• Support outreach programs: Contribute to member engagement initiatives.
• Maintain excellent customer service: Foster positive relationships with members and teams.
• Perform additional duties: As assigned by the manager.

Job Requirements ✅

Language Skills 🗣️

• Bilingual Spanish (Read, Speak & Write) required

Experience 📋

• Minimum two (2) years in customer service/telemarketing
• One (1) year medical front office experience
• One (1) year direct sales or related experience, preferably in Medi-Cal, Commercial, or Medicare Managed Care

Education 🎓

• Required: High School Diploma or GED
• Preferred: Associate Degree

Specialized Skills ⭐

• Knowledge of Medi-Cal, Commercial, and Medicare plans
• Effective communication: reading, writing, and speaking skills
• Mathematical proficiency with basic operations
• Reasoning and problem-solving abilities
• Intermediate skills in Microsoft Office Suite

Work Environment & Physical Requirements 🏢

The work environment involves typical office settings, with accommodations available for disabilities. The physical demands include:

• Regular sitting, handling, talking, and hearing
• Frequent walking, standing, reaching
• Occasional climbing, stooping, or lifting up to 20 pounds
• Required vision capabilities: close, distance, color, peripheral, and depth perception

The noise level is usually moderate. Reasonable accommodations will be provided.

Compensation & Additional Details 💰

Pay Range: $41,600.00 - $57,600.00

Note: Compensation may vary based on location, experience, and responsibilities.

Equal Opportunity Employment 🌎

Alignment Health is an Equal Opportunity / Affirmative Action Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, age, veteran status, gender identity, or sexual orientation.

Important Notice ⚠️

Please be cautious of fraudulent recruitment scams. Alignment Health will never ask for credit card information, payments, or personal financial details. If you suspect a scam, report it to the Federal Trade Commission. To verify communications from us, email careers@ahcusa.com.