VirtualVocations Is Hiring A Service Manager

Join us as a full-time remote Service Manager (Japan)! This role requires fluency in both English and Japanese and offers an exciting opportunity to manage key B2B partnerships while ensuring exceptional client satisfaction. 🌎✈️

📝 Job Overview

The Service Manager will oversee relationships with strategic partners, handle escalations, monitor service metrics, and maintain open communication with clients and internal teams to deliver top-tier service standards.

🔑 Key Responsibilities

• Support top clients by addressing escalations and resolving complex issues promptly.
• Monitor ongoing cases within the CRM system to ensure timely attention and resolution.
• Provide regular updates to clients and gather feedback to continuously enhance the quality of service.

🎯 Required Qualifications

• Fluent in English and Japanese, both spoken and written.
• Experience with CRM systems and data analysis tools such as Tableau and SQL.
• Proven ability to learn quickly and focus on achieving results.
• Experience in the travel industry, particularly in account or service management roles.
• Strong sense of empathy and the capability to manage multiple tasks effectively.