TD Bank Is Hiring A Retail Banker I Bilingual Preferred

Join TD Bank as a Retail Banker I and be a vital part of delivering exceptional customer experiences while advancing your career in a supportive and dynamic environment. ❤️

Work Location

Fairfield, New Jersey, United States of America

Hours & Pay

• Hours: 30 hours/week
• Pay: $24.25 - $32.50 USD per hour

TD is committed to equitable compensation, providing growth opportunities for colleagues to progress over time. Actual pay may vary based on skills, experience, location, and organizational needs. Feel free to discuss compensation questions openly with your recruiter.

Line of Business

Personal & Commercial Banking

Job Description

The Retail Banker I acts as a customer liaison, helping deliver TD’s Brand promise through financial expertise and consultative advice. This role supports business growth by identifying banking solutions that help customers achieve their financial goals and deepen their relationship with TD.

Depth & Scope

• Proficient in products, services, and routine transactions to educate Customers or refer them to appropriate team members, ensuring a positive experience
• Broad knowledge of the full product suite, services, and processes with low to moderate complexity/risk
• Builds and nurtures Customer relationships through product knowledge, active listening, and identifying additional needs
• Recommends suitable products based on Customer needs, highlighting features and benefits
• Uses Customer relationship management tools for assessments and outbound sales activities
• Independently resolves customer issues, escalating when necessary
• Explains detailed or complex information to build strong working relationships
• Participates in Customer outreach and advice activities to fulfill TD’s promise of being "unexpectedly human"
• Facilitates loan product conversations and application intake
• Must maintain an active registration with NMLS

Education & Experience

• HS Diploma or GED
• 1+ years’ experience in customer service or sales (volunteering, education, military experience considered)
• Teller experience preferred
• Ability to complete teller training on hire
• Strong communication, organization, and independent work skills
• Proficient in Microsoft Office
• Notary license (preferred)

Customer Accountabilities

• Deliver a legendary customer experience through relationship building and personalized service
• Support TD's Customer Service Strategy with educational content, consultative support, and proactive insights
• Advocate for customers by offering solutions that improve their financial confidence
• Manage customer flow, greet warmly, assess initial needs, and guide appropriately
• Educate customers on self-service and digital options, acting as an escalation point if needed
• Perform teller transactions adhering to operational policies and fraud mitigation
• Consider impact of decisions on TD, customers, and stakeholders
• Represent the TD brand both internally and externally

Shareholder Accountabilities

• Ensure compliance with regulations like BSA and Patriot Act to minimize risk
• Participate in daily operations aligned with TD's risk framework
• Maintain accuracy and documentation for transactions and activities
• Support operational excellence by adhering to policies and procedures

Employee & Team Responsibilities

• Foster a positive, collaborative work environment
• Enhance knowledge and skills continuously
• Support performance management and development activities
• Communicate effectively and build strong team relationships
• Act as a brand ambassador and promote TD’s culture and values
• Seek feedback and ownership of personal growth
• Embrace change and promote an inclusive culture

OCC Language & Regulatory Requirements

This position qualifies under various regulations such as Regulation Z and the SAFE Act. Candidates must be eligible for registration with NMLS, pass background checks, and meet legal requirements.

Physical Requirements

This role involves sedentary work, frequent sitting and standing, occasional walking, lifting under 25 lbs., and other physical activities outlined in the full description.

Who We Are

TD is a leading global financial institution, the fifth largest bank in North America, proudly serving over 27 million households worldwide. Our colleagues are dedicated to making banking simple, human, and innovative. We believe all colleagues are client-facing and strive to deepen client relationships each day. 🤝

Our Total Rewards Package

Our comprehensive package includes competitive salary, incentives, health and wellness benefits, retirement plans, paid time off, discounts, career development, and recognition programs. Learn more here.

Additional Information & Support

• We support colleague development through training, mentoring, and career conversations
• Training and onboarding are provided to ensure your success
• Our hiring process includes timely communication and consideration of applicants
• TD Bank is an equal opportunity employer. Accommodations are available for applicants with disabilities—please contact USWAPTDO@td.com for assistance.
• We abide by federal laws prohibiting discrimination based on race, color, sex, sexual orientation, gender identity, and other characteristics.