San Diego Padres Is Hiring A Representative, Ticket Services

Join Our Team as a Ticket Services Representative! 🏟️

The San Diego Padres are seeking enthusiastic individuals to provide exceptional customer service and support our membership and ticketing operations. This part-time, non-exempt role offers a great opportunity to be part of a diverse and dynamic sports environment.

Department & Reporting Details

• Department: Membership Services
• Reports To: Manager, Membership Services
• Status: Part-Time; Non-Exempt

Our Commitment to Diversity 🌍

The San Diego Padres are dedicated to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and perspectives, including race, ethnicity, religion, gender, age, disability, sexual orientation, veteran status, and national origin. Never hesitate if you're not 100% qualified—skills are transferable, and passion is key!

About Your Role: Ticket Services Representative 🎫

This entry-level position focuses on delivering top-notch customer service for our Season Ticket Members, supporting team renewal and sales goals, and handling inbound ticket inquiries for Padres games and other events at Petco Park. Attention to detail, strong communication, and organizational skills are essential.

Key Responsibilities

• Customer Service: Support all 20 season ticket Members with inquiries, exchanges, and requests in a courteous, efficient manner.
• Inbound Support: Assist with customer service for full and half-season Members and inbound single-game ticket sales.
• Event Representation: Represent the Padres positively during game days and interact professionally with clients.
• Guest Assistance: Serve as the first point of contact in the Front Office Ticket Lobby—greet visitors, assist with their requests, and notify staff of guest arrivals.
• Knowledge Maintenance: Stay informed about Membership benefits, policies, and Petco Park details.
• Sales & Renewal Support: Help the Service Team meet renewal goals, encourage plan upgrades, and add seats when appropriate.
• CRM Utilization: Use CRM tools for contact management, tracking sales pipelines, and maintaining records.
• Professional Representation: Maintain a positive and professional image at all times.
• Other Duties: Perform additional tasks as assigned.

Required Skills & Knowledge 💡

• Proficiency with MS Office (Word, Excel, Outlook, Teams) and ability to learn new software quickly, including CRM systems.
• Basic office skills: handling office equipment such as copiers, printers, phones, and computers.
• Excellent written and verbal communication skills, with a collaborative attitude.
• Strong customer service orientation and problem-solving abilities.
• Exceptional time management and organizational skills, capable of handling multiple tasks and deadlines.
• Maintaining professionalism, discretion, and integrity.
• Punctuality and reliable attendance.
• Fluency in English; bilingual in English/Spanish a plus.

Qualifications & Requirements ✅

• Must be at least 18 years old by the start date.
• Currently pursuing or holding a 4-year Bachelor's degree, preferably in Business, Sport Management, or a related field.
• Minimum 1 year of customer service, guest service, or sales experience, ideally in a fast-paced environment.
• Availability to work 4-6 days per week, including evenings, weekends, holidays, and overtime (seasonal and off-season hours).
• Physical capability to access various ballpark areas for prolonged periods and lift up to 25 pounds.
• Successful completion of all pre-employment requirements, including background checks.

Compensation & Benefits 💰

Starting hourly pay is $21.14 per California's pay transparency law. As a part-time, non-union employee, rates will increase in accordance with the San Diego Living Wage Ordinance.

Additional benefits include:

• PTO (Paid Time Off)
• Employee discounts
• Recognition and appreciation programs

We are proud to be an Equal Opportunity Employer. Join us and be part of a passionate team dedicated to excellence! ⚾