United Nations Federal Credit Union Is Hiring A Remote Contact Center Agent I Bilingual

Join a dynamic team dedicated to exceptional service at the United Nations Federal Credit Union! We are hiring a Remote Contact Center Agent I (Bilingual - Native Spanish & English) based in Long Island City, NY.

Why Join This Team

Under general supervision, you will deliver prompt and courteous service to UNFCU members and colleagues. You'll build effective relationships, engage in diligent problem-solving, and take responsibility for resolving members' financial inquiries—all while ensuring compliance with applicable laws, regulations, and UNFCU's ethical standards.

Who We're Looking For

• Native Spanish speakers fluent in understanding, speaking, and writing in Spanish
• Bilingual in Spanish & English with demonstrated proficiency in both languages
• Remote work availability
• Shift availability: 8:45 AM - 4:15 PM EST, Monday to Friday, with rotating Saturdays and alternate days off
• NYC salary range: $48,780 - $50,000 annually (depending on geographic location)

What You'll Do 🚀

• Uphold UNFCU's mission, core values, and guiding principles by providing exceptional service and demonstrating service excellence behaviors.
• Become a trusted advisor using the service excellence model, identifying members' needs, and presenting relevant UNFCU products and services.
• Respond to member inquiries via calls, emails, or chats covering a range of topics such as product information, account details, debit/credit card issues, and new account setup.
• Research, identify, and resolve member concerns professionally; escalate issues as needed.
• Meet contact center KPIs, including schedule adherence, average handle time, and quality scores, actively improving performance through supervisor feedback.
• Participate in meetings, training sessions, and organizational events as directed.
• Perform additional duties as assigned to support team success.

What We're Seeking 🌟

• High school diploma, GED, or equivalent; some college coursework preferred
• Minimum two years of call center experience
• Excellent oral and written communication skills
• Service-oriented professional attitude with empathy
• Ability to work independently and collaboratively in a team

What Makes You Stand Out 💡

• Previous call center or customer service experience
• Native proficiency in Spanish & English, demonstrating fluency in both languages

About UNFCU 🌍

The United Nations Federal Credit Union is a global, not-for-profit financial institution dedicated to serving the UN community. We are committed to delivering peace of mind through excellent service, fostering personal fulfillment, professional growth, and a purposeful culture for our team members.

As an equal opportunity employer, UNFCU celebrates diversity and is committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any kind and consider all applicants equally, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic.