Agility Insurance Services Is Hiring A Producer Support Specialist -Bilingual (Spanish or Vietnamese)

Join Our Dynamic Team as a Producer Support Specialist! 🚀

Discover an engaging opportunity to make a meaningful impact in the insurance industry with Agility Insurance Services, a leading National Field Marketing Organization (FMO) dedicated to supporting our agents and community.

About Us 🏢

At Agility Insurance Services, headquartered in Richardson, TX, we are more than just an insurance provider—we are a passionate team committed to making a difference in the lives of those we serve. As a leader in Medicare and Health Insurance enrollment, we foster a diverse, collaborative, and energetic work culture. Joining our team means being part of a supportive environment where innovation, hard work, and meaningful relationships are valued and celebrated.

Position Summary 🎯

As a Producer Support Specialist, you will be at the heart of our relationship with insurance agents. Your role involves providing personalized, proactive support to ensure smooth interactions and help agents succeed. Collaborate with various departments to deliver seamless solutions and foster lasting partnerships. If exceptional customer service and problem-solving excite you, this opportunity is perfect!

Essential Duties and Responsibilities 📝

• Manage a high volume of calls with efficiency, compassion, and a solutions-oriented approach.
• Handle diverse challenges, from resolving service issues to assisting producers with resources.
• Proactively approach daily responsibilities to ensure agents receive timely support.
• Engage across multiple communication channels—phone, email, live chat—providing friendly and consistent support.
• Answer questions and troubleshoot to make processes seamless for partners.
• Work one-on-one with Life & Health Insurance Producers, managing accounts and supporting their success using in-depth knowledge of our brands, systems, and processes.
• Acquire and grow industry knowledge, keeping abreast of trends, marketing, and enrollment systems.
• Participate in a positive, motivated team environment focused on continuous improvement.
• Communicate proactively with senior leadership on agent service strategy performance.
• Complete required training, including licensing, contracting, and certifications.
• Follow office procedures: answering phones, using scripts, managing emails, typing documents, and recording detailed notes.
• Accurately update and maintain the company database with agent and customer information, including meticulous notes for reconciliation.

Requirements: What We Seek 🔍

• High school diploma or GED; or 1-3 months related experience/training; or equivalent combination.
• Prior customer service experience is a plus.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Excellent verbal and written communication skills.
• Familiarity with current product lines and customer base.
• Strong customer relationship skills.
• Language proficiency in Spanish or Vietnamese is required.

Job Details & Benefits 🎁

Type: Full-time

Pay: $22.00/hour, with potential bonuses based on performance.

Hours: 40 hours/week

Work Setting: In-person in Richardson, TX 75080

Experience Level: 2+ years

Weekly Schedule: Monday to Friday, weekends as needed

Our Benefits Package 🌟

• 401(k) retirement plan
• Dental and health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Why Choose Agility? 💼

At Agility Insurance Services, we invest in our team’s success. Beyond competitive pay, we offer:

• Career Growth: Opportunities for professional development and internal advancement.
• Supportive Team: A collaborative environment where your success matters.
• Work-Life Balance: Flexible PTO and a supportive workplace to help you thrive both professionally and personally.
• Comprehensive Benefits: We care for you and your family with health coverage, 401(k), and more.

Important Notes ⚠️

This job description outlines core duties but is not exhaustive. Employees may be asked to perform other related tasks. All responsibilities are essential and may be modified to accommodate individuals with disabilities. This role is at-will, and Agility Insurance Services is an equal opportunity employer, committed to diversity and inclusion. We may use background checks, including consumer reports, for employment screening purposes.