Excelsia Injury Care Is Hiring A Patient Representative Bilingual

Excelsia Injury Care is dedicated to restoring quality of life through patient-centric injury support across multiple regions, with a commitment to excellence, compassion, and community impact 🚑🌎.

About Us

Founded in 1993, Excelsia Injury Care aims to support individuals injured in motor vehicle and work-related accidents. With over 100 patient care centers across the Mid-Atlantic, Midwest, and Mountain West regions, our vision is to become the leading injury care provider, setting standards of excellence and expanding access to high-quality care nationwide.

We deliver a full continuum of outpatient care within a seamless, connected system, offering a diverse team of medical specialists in:

• Medical services
• Orthopaedics
• Neurology
• Rehabilitation
• Diagnostics
• Surgical procedures

Our approach emphasizes personalized support, detailed documentation, and outcome-focused care coordination to make recovery smoother and more accessible. Patients can trust that compassionate care is never out of reach ❤️.

Built on values of respect and trustworthiness, we adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we incorporate environmental, social, and governance (ESG) principles into our business, positively influencing healthcare providers, our employees, and the communities we serve 🌱🤝.

Job Duties

• Provide administrative support to departmental physicians, supervisors, managers, and administrators, including managing telephone and fax messages promptly and professionally 📞
• Offer consistent support/coverage as required by departmental policies
• Guide patients, families, and visitors to appropriate medical treatment areas with sensitivity and care 🚶‍♂️💙
• Assist with distributing reports, records, and messages while maintaining patient confidentiality 🔒
• Manage internal and external supply inventories
• Maintain a presence on-site during business hours
• Handle billing functions by posting patient charges and payments in Micro MD
• Coordinate, review, and prepare clinic charts for patient appointments following departmental policies
• Keep the office neat, orderly, and safe 🧹🛡️
• Support medical record requests and other administrative tasks for managers and district managers
• Maintain, file, and organize charts and reports accurately, ensuring all forms and dictations are completed properly 📁
• Copy materials, manage mail, and update forms as needed
• Respond to inquiries from corporate, physicians, patients, families, attorneys, and other departments 🗣️
• Implement QIP principles for organizational change and system improvements
• Operate and maintain office equipment such as fax machines, copiers, and computers
• Sort and distribute departmental mail, faxes, and messages promptly 📬
• Perform miscellaneous duties as assigned or necessary
• Interview patients, collect information, and input data into the system
• Verify patient paperwork matches records and insurance details in the system
• Explain paperwork to patients, ensuring understanding, and witness signatures 📝
• Scan and upload documents to the Electronic Health Record (EHR) system

Minimum Requirements

• High school diploma or GED
• At least 6 months of medical administrative experience in a physician’s office setting
• Proficiency with computer systems including data entry, Word, Outlook, etc.

Additional Skills & Competencies

• Ability to handle multiple tasks effectively
• Strong telephone and computer skills
• Patient management skills with tact and professionalism
• Excellent communication and organizational abilities
• Understanding of medical office procedures
• Ability to interact effectively with physicians, patients, and team members
• Capable of triaging patients and taking basic vitals such as blood pressure, pulse, and respiration

Physical & Mental Requirements

Must be able to sit, stand, walk, reach overhead, bend at the waist, kneel, climb stairs/ladders, extend arms, and lift up to 20 lbs.

Benefits

Why choose Excelsia Injury Care? We offer a competitive salary, a stable work environment, and an outstanding benefits package, including:

• Medical, Dental, and Vision plans through CareFirst with PPO and HSA options starting the first month after hire
• Generous leave benefits including PTO accrued from day one, 8 paid holidays plus a floating holiday, and 5 sick days annually
• Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund
• Shopping and travel discounts via WorkingAdvantage
• 401(k) plan with employer matching
• Paid training and Education Assistance Program
• Employee Referral Bonus Program

Diversity Statement

Excelsia Injury Care is proud to be an equal opportunity employer. We promote a policy of nondiscrimination and offer equal opportunities to all applicants and employees regardless of race, color, religion, creed, gender, pregnancy, age, national origin, disability, genetic information, marital status, sexual orientation, gender identity, or any other protected characteristic under applicable laws 🌍🤝.