HarmonyCares Is Hiring A Patient Engagement Specialist Bilingual

Harmony Cares is seeking a dedicated Patient Engagement Specialist to support our mission of delivering personalized, in-home primary care for patients with complex healthcare needs across 14 states. Join us in making an impactful difference in healthcare within a dynamic, team-oriented environment! 🚀

Overview

Harmony Cares is a leading national provider specializing in value-based, in-home primary care services for individuals with complex healthcare needs. Based in Troy, Michigan, we operate across 14 states and employ over 200 primary care providers dedicated to delivering patient-centered care through an integrated, team-based, physician-driven model. 🏥

Our Mission

To bring personalized, quality-based healthcare directly to the homes of patients who face challenges accessing traditional care.

Our Shared Vision

Every patient deserves access to quality healthcare. ✨

Our Values

• Legacy of Care: The way we care defines us.
• Every Interaction Counts: We strive to go the extra mile.
• Empowerment & Support: Fostering a collaborative, supportive environment.

Why You Should Want to Work With Us

• Health, Dental, Vision, Disability & Life Insurance, and much more 🩺
• 401K Retirement Plan (with company match) 💰
• Tuition, Professional License, and Certification Reimbursement 🎓
• Paid Time Off, Holidays, and Volunteer Time 🌴
• Paid Orientation and Training 📝
• Great Place to Work Certified 🌟
• Established presence in 11 states
• Largest home-based primary care practice in the US for over 28 years, creating a significant impact in healthcare today! 🌎

For more details on our benefits, please visit our benefits page.

Responsibilities

The Patient Engagement Specialist (PES) plays a vital role in new patient acquisition, driving organizational growth and fulfilling engagement commitments to Harmony Cares' customers and partners. The role involves reaching out to eligible patients, explaining services, addressing inquiries, gathering feedback, and scheduling appointments. The PES must respond quickly, professionally, and compassionately to meet patient needs and support our clinical team.

Essential Duties and Responsibilities

• Conduct outbound calls to eligible patients to facilitate initial in-home appointment scheduling 📞
• Provide detailed explanations of program services to patients
• Accurately document call notes and scheduling details within our electronic system
• Address emergency clinical calls expediently when required 🚑
• Process new appointments and modify existing appointments as needed
• Capture and document patient and family feedback, including any special needs, to ensure high-quality care
• Achieve and maintain departmental metrics such as Quality Scores, Acceptance Rates, and Patient Engagement numbers 🎯
• Demonstrate compassion, attention to detail, and collaborative teamwork
• Maintain professionalism and participate in call quality monitoring for continuous improvement
• Use exceptional communication skills to clearly convey services and address patient needs 🗣️
• Complete ongoing training and coaching for skill development within specified deadlines
• Work collaboratively with corporate and regional team members to provide outstanding service
• Perform additional duties as assigned

Qualifications: Required Knowledge, Skills, and Experience

• High school diploma or equivalent
• Ability to multi-task effectively amidst competing priorities
• Empathetic, compassionate, and professional communication skills 🧡
• Strong problem-solving capabilities to handle complex issues promptly
• Proficiency in analyzing problems and implementing effective solutions
• Persistent in achieving goals and committing to personal development
• Adaptability to new systems, procedures, and organizational changes
• Excellent communication abilities to connect with patients and team members