Inova Health Is Hiring A Patient Access Associate 1 Bilingual

Join Inova Cares for Families – Annandale as a dedicated Patient Access Associate 2 – Bilingual and become a vital part of a top-ranked healthcare team committed to excellence and compassionate care. 😊

Job Overview

In this full-time role, you'll work Monday to Friday from 8 am to 5 pm, adhering to Inova Health System's "Service Excellence" standards. Your key responsibilities will include admitting and scheduling patients, verifying insurance, and providing financial guidance—all while ensuring patient safety through effective communication and problem-solving skills. Engaging in active listening during customer interactions is essential to success.

Why Join Inova?

Inova is recognized nationally as a leader in safety, quality, and patient experience. We take pride in being a top employer in the D.C. metro area and across the country. Our team members enjoy comprehensive benefits, including:

Featured Benefits 🎉

• Health & Wellness: Medical, dental, vision coverage, and a wellness program to promote your health.
• Retirement Savings: Inova matches the first 5% of eligible contributions from day one.
• Education & Student Loans: Up to $5,250 annually for education assistance and up to $10,000 for student loan repayment.
• Mental Health Support: 25 free coaching or therapy sessions per person each year for team members, spouses/partners, and children.

Patient Access Associate 2 Responsibilities

• Express sincere concern and empathy when addressing customer complaints.
• Access systems and services to confirm insurance coverage or alternative payment methods.
• Communicate scheduling updates to patients, staff, physicians, and representatives promptly and professionally.
• Inform patients about payroll authorization and referral requirements.
• Explain insurance benefits and patient liabilities using appropriate communication styles.
• Report safety hazards or violations and take necessary actions to protect the environment and guests.
• Maintain high accuracy in work volume, continuously improving workflows to reduce errors and inefficiencies.
• Identify when issues need escalation and involve the right team members for resolution.

Minimum Qualifications

• Education: High School Diploma or GED
• Experience: At least 1 year in healthcare patient access, revenue cycle, or a bachelor’s degree

Preferred Requirements

• Bilingual in Spanish

About Inova

We are Northern Virginia’s leading nonprofit healthcare provider, with over 26,000 team members delivering world-class care daily. Our commitment to safety, quality, and the patient experience drives us to support our staff with top-tier facilities and professional development opportunities. At Inova, we aim to shape a more compassionate future for healthcare. 🌟

Equal Opportunity Statement

Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration regardless of age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy, race, religion, sex, sexual orientation, veteran status, genetic information, or any other law-protected characteristic.