Foundever® Is Hiring A Nurse Practitioner Lead

Join Our Team: Clinical Leadership Opportunity in Virtual Care 🩺✨

Discover a role where you can make a meaningful impact on patient care through innovative virtual health services, backed by a global leader in customer experience.

About Us

Foundever® is at the forefront of the customer experience (CX) industry worldwide. With a team of 150,000 associates across the globe, we support over 800 leading and digital-first brands. Our cutting-edge CX solutions, technology, and expertise empower our clients to deliver seamless experiences in the moments that matter.

Handling more than 9 million customer conversations daily in over 60 languages across 45 countries, Foundever combines global strength with an entrepreneurial spirit rooted in our founder-led culture. We enable companies of all sizes and industries to transform their CX journey.

• Winner of Comparably’s Best Global Culture Award (2021-2024)
• Gold Stevie Award for Great Employers (2022 & 2024)

We foster a vibrant culture of creativity, connection, and commitment. Read more about our culture: Foundever® Stories.

Note: This role may involve the use of approved AI tools to enhance efficiency, support workflows, generate recommendations, and streamline communication, aligning with current business operations.

Job Summary 📝

We are seeking a dedicated clinical leader to oversee our NB virtual care clinic, ensuring high standards of patient care and service excellence. The role includes developing evidence-based policies, monitoring quality, collaborating with medical and operational teams, engaging external partners, and supporting patient communication to drive program success.

Key Responsibilities 🔑

• Provide clinical leadership and mentorship to autonomous nurse practitioners delivering virtual primary care.
• Act as a clinical resource for complex or high-acuity cases, supporting operational efficiency and patient safety.
• Foster a collaborative environment respecting NP autonomy and scope of practice.
• Ensure consistent, evidence-informed virtual care across the team.
• Serve as the on-call NP for clinical consultation and escalation support.
• Guide real-time clinical decision-making alongside Medical Advisors for complex cases.
• Identify trends, risks, and areas for improvement in virtual service delivery.
• Ensure practice aligns with NANB standards, provincial regulations, and NP scope of practice.
• Participate in incident investigations, review patient complaints, and support clinical risk mitigation.
• Contribute to the development and enhancement of clinical policies and protocols.
• Support new clinical initiatives and service enhancements.
• Engage with medical advisors, leadership, and external stakeholders for ongoing clinical review.
• Review clinical program reports and support data-driven improvements.
• Maintain compliance with SLAs and contractual obligations.
• Assist in patient communication and follow-up in complex cases when necessary.

Qualifications & Skills ✅

• Minimum 3-5 years of Nurse Practitioner experience, preferably in primary or urgent care, with strong diagnostic skills.
• Experience in virtual care/telehealth is an asset.
• Proficiency in quality improvement, clinical governance, and case review processes.
• Understanding of high-volume virtual care and contact centre operations, KPIs, SLAs, and clinical reporting.
• Previous leadership experience in a clinical setting is preferred.
• Master of Nursing (MN) with a focus on Nurse Practitioner certification.
• Valid licenses with NANB (in good standing) and provincial regulatory bodies.
• Optional: CNA telehealth/virtual care certifications.
• Strong communication skills, with the ability to translate complex information clearly.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• A dedication to advancing innovative healthcare delivery and organizational mission.

Compensation & Benefits 💰

We offer a competitive package, including:

• Base Salary: $130,000 annually (commensurate with experience)
• Quarterly Bonus: Performance-based bonuses tied to individual or business performance
• Bilingual Premium: Additional annual compensation for bilingual candidates

Pre-employment Requirements 📝

Employment offers are contingent upon the successful completion of a criminal background check covering the past seven years of residence.

Foundever® is committed to diversity and equitable employment practices. We value applicants regardless of race, age, gender, religion, national origin, disability, or any other protected status. We promote fair treatment in all aspects of employment, including recruitment, promotion, and benefits.