TMobile Is Hiring A Mobile Associate

Join T-Mobile as a Mobile Associate (Store-in-Store) and be part of a dynamic team that values growth, innovation, and exceptional customer service! 🚀

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that all team members receive the same big love we give our customers. From competitive salaries to wealth-building opportunities, we’re UNSTOPPABLE for our employees! 💪

Job Overview

As a Mobile Associate in our Store-in-Store locations, you play a vital role in bringing the T-Mobile brand to life within National Sales partner locations. You’ll be a brand ambassador, creating energy and excitement around our products and services. Obsessed with the connected world and thriving in high-traffic environments, you excel at building meaningful relationships with customers and educating them about our solutions. Your goal? Exceed your performance targets by providing exceptional experiences and doing it the right way! 🎯

Primary Responsibilities

• Engage proactively: Interact with customers in a lively retail setting, using digital tools to educate and showcase T-Mobile solutions.
• Leverage digital tools: Utilize self-serve options during customer interactions to demonstrate the value of our products and help customers understand how to self-serve via the T-Mobile app.
• Training & knowledge: Complete ongoing training on products, store procedures, and systems. Stay updated with current promotions and store results to be customer-ready at all times.
• Customer passion: Connect personally, build rapport, and foster loyalty with every customer. Proactively reach out, follow up, and manage customer relationships to drive sales.
• Team collaboration: Build relationships with nearby leadership and teams to support the customer experience, from account setup to device support.

Qualifications & Experience

• Education: High School Diploma or GED required.
• Experience: 6 months of customer service and/or sales experience, retail experience preferred.

Knowledge, Skills & Abilities

• Customer Satisfaction: Passionate about delivering excellent service, balancing customer needs with performance goals. 😊
• Team Building: Desire to work collaboratively, share best practices, and contribute to a positive store culture.
• Retail Sales: Competitive drive and confidence to succeed in fast-paced sales environments.

Licenses & Certifications

• At least 18 years of age
• Legally authorized to work in the U.S.

Additional Details

• Travel: No travel required ✈️
• DOT Regulated: No
• Safety Sensitive Position: No

Compensation & Benefits

The starting hourly pay is $20.50, plus an additional $5.00 for training. During the first 90 days, receive on-the-job training paired with training pay. Upon promotion to Mobile Expert, earn a target incentive of $18,000/year (performance-dependent). All employees guaranteed a minimum of $20/hour including incentives.

Our comprehensive benefits include:

• Medical, dental, and vision insurance 🏥
• Flexible Spending Account (FSA)
• 401(k) retirement plan
• Employee stock grants and purchase plan 📈
• Paid time off and holidays ☀️
• Parental and family leave 👶
• Family building benefits, childcare, tuition assistance 🎓
• Disability, accident, life insurance, and more
• Exclusive discounts on mobile services, home internet, pet insurance, and transit 🚗

For full details on our benefits, visit www.t-mobilebenefits.com.

Never Stop Growing! 🌱

At T-Mobile, we embrace a jungle gym of opportunities—no corporate ladder here! We support your career growth because your drive and ambition help push our culture and business forward. By joining us, you live our values and become unstoppable. 💥

Equal Opportunity & Accommodation

T-Mobile USA, Inc. is proud to be an Equal Opportunity Employer. All decisions are made without regard to age, race, ethnicity, gender, disability, or other protected characteristics. If you need reasonable accommodation during the application process, contact us at ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. Please note, this contact is for accommodation requests only—not for job inquiries.