TMobile Is Hiring A Mobile Associate Retail Sales Bilingual

Join T-Mobile as a Mobile Associate and be part of a dynamic, growth-focused team! 🚀

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers, including competitive salaries, wealth-building opportunities, and outstanding benefits. Discover your potential with us! 🌟

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Key skills include customer interaction, digital tool utilization, and service plan recommendations. Success is measured through customer satisfaction, proficiency in product knowledge, and effective use of digital resources. Your work will enhance the customer experience and foster strong customer loyalty while contributing to organizational goals.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs 💬
• Utilize digital tools to demonstrate network coverage, service plans, and product features, enhancing customer understanding and engagement 📱
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations 🎓
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives 🤝
• Perform additional duties/projects as assigned by business management as needed

Education and Work Experience

• High School Diploma/GED: Required
• Experience: At least 6 months of customer service and/or sales experience, preferably in a retail environment (Preferred) 🛍️

Knowledge, Skills, and Abilities

• Customer Advocacy: Passionate about providing exceptional service and having fun while connecting with customers! 🎉 (Required)
• Drive to Succeed: Competitive spirit with proven ability to thrive in a fast-paced sales environment 🚀 (Required)
• Teamwork: Willingness to learn, share ideas, and serve customers effectively alongside peers and store leaders 🤗 (Required)
• Balance: Ability to balance customer needs with performance goals ⚖️ (Required)
• Be at least 18 years of age ✅
• Legally authorized to work in the United States 🇺🇸

Travel & Regulations

• Travel Required: No ✈️
• DOT Regulated Position: No 🛑
• Safety Sensitive Position: No 🛡️

Compensation & Incentives

Starting hourly pay is $20.50, plus an additional $5.00 per hour during training. Within the first 90 days, associates receive on-the-job training and training pay, becoming eligible for promotion to a Mobile Expert with an annual incentive target of $18,000—performance-dependent. All employees are guaranteed a minimum of $20/hour including incentives and are eligible for an Annual Stock Grant.

Our Benefits: Care and Growth

At T-Mobile, our benefits embody the spirit of One Team, Together! 🤗 We offer:

• Medical, dental, and vision insurance 🏥
• Flexible spending accounts 💳
• 401(k) with company match 💼
• Employee stock grants and purchase plans 📈
• Paid time off, holidays, and parental leave 🌴👶
• Family building support, back-up care, and childcare subsidies 👨‍👩‍👧‍👦
• Tuition assistance, coaching, and disability coverage 🎓
• Additional perks such as mobile service discounts, pet insurance, and transit programs 🐾🚍

Learn more at www.t-mobilebenefits.com 🎉

Never Stop Growing! 🌱

Our un-carrier culture is more like a jungle gym—full of opportunities to climb and grow. We support your career development because when you aim high, we all succeed! By applying, you're embodying our values and investing in your unstoppable journey. 🚀

Equal Opportunity Commitment

T-Mobile USA, Inc. is an Equal Opportunity Employer. We do not discriminate based on age, race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic. Discrimination, retaliation, or harassment of any kind is strictly prohibited.

If you need reasonable accommodation during the application or interview process, contact us at ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. Please note, this contact is only for accommodation requests, not for job inquiries.