TMobile Is Hiring A Mobile Associate Bilingual

Join T-Mobile as a Retail Associate and Grow with a Company That Values You! 🚀

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same level of big love we give our customers. From competitive salaries to wealth-building opportunities, we’re committed to making our team unstoppable! 💪

Job Overview

This role supports retail operations by engaging customers and addressing their technology and service needs in a dynamic, fast-paced environment. You'll develop proficiency in customer service and sales, providing personalized device and service solutions, using digital tools to showcase network coverage and benefits. Success is measured by building strong customer relationships, completing training, and delivering a seamless customer experience, ultimately boosting customer loyalty and supporting team initiatives through effective communication. 📱🌐

Responsibilities

• Develop proficiency in customer service and sales to deliver tailored technology and service solutions that meet customer needs.
• Utilize digital tools consistently during customer interactions to demonstrate network coverage and benefits.
• Complete required training to deepen knowledge of products, services, systems, and processes for excellent support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Perform other duties and projects as assigned by management.

Education & Experience

• Required: High School Diploma or GED
• Preferred: 6 months of customer service and/or sales experience in a retail environment

Knowledge, Skills & Abilities

• Customer Passion: A genuine advocate who enjoys connecting and having fun! 😊
• Drive to Succeed: Proven ability to thrive in a fast-paced sales environment.
• Balance: Skilled at managing customer needs alongside performance goals.
• Language Skills: Fluency in English and Spanish is required.
• Age & Work Authorization: Must be at least 18 years old and legally authorized to work in the U.S.

Additional Details

• Travel: No travel required
• DOT Regulated: No
• Safety Sensitive Position: No

Compensation & Incentives 💰

The starting hourly rate is $21.50, plus an additional $5.00 per hour during training. Within the first 90 days, associates receive on-the-job training and are eligible for training pay. Afterward, promotion to Mobile Expert opens opportunities for an annual incentive target of $18,000—performance-dependent. All employees are guaranteed a minimum earning of $20/hour including base pay and incentives. Plus, every employee is eligible for an Annual Stock Grant! 🚀

Our Benefits — Because We Care! ❤️

Our benefits embody the spirit of One Team, Together! Whether full-time or part-time, employees have access to comprehensive benefits including:

• Medical, Dental & Vision Insurance 🩺
• Flexible Spending Accounts
• 401(k) & Employee Stock Grants 🏦
• Employee Stock Purchase Plan 🛍️
• Paid Time Off & Holidays (up to 4 weeks for full-time, 2.5 weeks for part-time)
• Paid Parental & Family Leave
• Family Building & Childcare Support
• Tuition Assistance & College Coaching 🎓
• Disability & Voluntary Life Insurance
• Mobile Service & Home Internet Discounts 📱🌐
• Pet Insurance & Transit Programs 🐾🚆

To explore the full benefits package, visit www.t-mobilebenefits.com.

Never Stop Growing! 🌟

At T-Mobile, our unique jungle gym of possibilities encourages ongoing career growth. We support our employees’ aspirations because a motivated team drives our success. Apply today and become unstoppable! 🚀

Equal Opportunity Employer

T-Mobile USA, Inc. is an Equal Opportunity Employer. We make decisions without regard to age, race, ethnicity, gender, disability, and other protected categories. Discrimination, retaliation, or harassment will not be tolerated.

Need Accommodation?

If you require a reasonable accommodation during the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. Note: This channel is solely for accommodation requests, not to inquire about jobs.