T-Mobile Is Hiring A Mobile Associate Bilingual

Join T-Mobile as a Mobile Associate and Unlock Your Potential! 🚀

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers — including competitive pay, wealth-building opportunities, and comprehensive benefits. Become part of an unstoppable team dedicated to growth and excellence! 💪

Job Overview 📝

This role supports retail operations by engaging with customers and assisting with their technology and service needs in a dynamic, fast-paced environment. It emphasizes building customer service and sales proficiency to deliver personalized device and service solutions, utilizing digital tools to demonstrate network coverage and service benefits effectively. Success is measured by relationship-building, training completion, and contributing to a seamless customer experience — ultimately enhancing customer loyalty and supporting team initiatives through effective communication. 🌟

Job Responsibilities 🔹

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions tailored to customer needs
• Utilize digital tools consistently to showcase network coverage and service benefits during customer interactions
• Complete all required training to build knowledge of products, services, systems, and processes for effective support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Perform additional duties/projects as assigned by management to support business objectives

Education & Work Experience 🎓

• High School Diploma/GED (Required)
• 6 months experience in customer service and/or sales within a retail environment (Preferred)

Knowledge, Skills & Abilities 🌟

• Customer advocate who enjoys connecting and having fun while doing it! (Required)
• Competitive drive and proven success in a fast-paced sales setting. (Required)
• Ability to balance customer needs with achieving performance goals. (Required)
• Must be at least 18 years old
• Legally authorized to work in the United States

Travel & Compliance 🌍

• Travel Required: No
• DOT Regulated Position: No
• Safety Sensitive Position: No

Compensation & Incentives 💰

Starting hourly pay is $21.50, plus $5.00 per hour during training. During the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. Upon promotion to Mobile Expert, employees can earn an annual incentive target of $18,000 — with actual incentives varying based on performance. All employees are guaranteed a minimum of $20/hour including base pay and incentives. Plus, every employee is eligible for an Annual Stock Grant! 🎉

Our Benefits — Because We Care! ❤️

Our benefits embody the spirit of One Team, Together! We ensure comprehensive coverage — full and part-time employees enjoy the same benefits, including:

• Medical, dental, and vision insurance
• Flexible Spending Account (FSA)
• 401(k) retirement plan
• Employee stock grants & employee stock purchase plan
• Paid time off and up to 12 paid holidays annually
• Paid parental and family leave
• Family-building benefits & back-up care
• Childcare subsidy & tuition assistance
• Disability, accident, life, and long-term care insurance — voluntary options available
• Discounts on mobile service & home internet
• Pet insurance & commuter transit programs

Learn more about our incredible benefits at www.t-mobilebenefits.com.

Grow with Us! 🌱

At T-Mobile, the Un-carrier has no traditional ladder—only a jungle gym of possibilities! We are passionate about fostering career growth because it drives our shared success. By applying, you embrace our values and invest in your future. You're unstoppable! 🚀

Equal Opportunity & Accommodation ⚖️

T-Mobile USA, Inc. is an Equal Opportunity Employer. We make employment decisions without regard to age, race, ethnicity, gender, sexual orientation, disability, or any protected characteristic. Discrimination, retaliation, or harassment based on these factors will not be tolerated.

Need reasonable accommodation during your application or interview process? Contact us at ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. Please note, this channel is solely for accommodation requests, not applications or general inquiries.