TMobile Is Hiring A Mobile Associate Bilingual Spanish Preferred

Join T-Mobile as a Mobile Associate: Be Part of Something Big! 🚀

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures our employees receive the same big love we give our customers. From competitive salaries to wealth-building opportunities, we make sure our team is unstoppable! 💪

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. You'll build product knowledge, demonstrate solutions, and guide customers through their shopping journey. Success is measured by customer satisfaction, product expertise, and digital resource utilization. Your work enhances the customer experience and fosters strong customer relationships and loyalty.

Job Responsibilities 📝

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions tailored to individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features, increasing customer understanding and engagement
• Complete required training to expand knowledge of retail processes, systems, and wireless innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Perform other duties/projects as assigned by business management

Education & Work Experience 🎓

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (Preferred)

Knowledge, Skills, & Abilities 💡

• Passionate customer advocate who enjoys connecting and having fun! (Required)
• Competitive drive with a proven ability to succeed in a fast-paced sales setting. (Required)
• Team player willing to learn, share ideas, serve customers, and resolve issues effectively. (Required)
• Ability to balance customer needs with performance goals. (Required)
• Legal eligibility to work in the United States and be at least 18 years old

Travel & Regulations

• Travel Required: No ✈️
• DOT Regulated Position: No 🚫
• Safety Sensitive Position: No 🚫

Compensation & Incentives 💵

Starting base pay is $21.50 per hour, plus $5.00 during training. Within the first 90 days, receive on-the-job training and training pay. Afterward, you can promote to Mobile Expert, with an annual incentive target of $18,000 (performance-based). All employees are guaranteed a minimum earning of $20/hour including incentives, and every team member is eligible for an Annual Stock Grant to support your ownership journey!

Benefits & Perks 🌟

Our One Team, Together spirit is reflected in our comprehensive benefits:

• Medical, dental, and vision insurance
• Flexible spending account & 401(k)
• Employee stock grants and purchase plan
• Paid time off, up to 12 holidays annually
• Parental, family leave, and family-building benefits
• Back-up care, childcare subsidy, tuition assistance, and college coaching
• Disability, voluntary life, accident, AD&D, and long-term care insurance
• Mobile service & home internet discounts
• Pet insurance and transit programs

Learn more about our benefits at www.t-mobilebenefits.com.

Grow With Us 🌱

At T-Mobile, there's no corporate ladder—it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because our shared drive to aim high keeps us moving forward. By applying, you're living our values and investing in your unstoppable future!

Equal Opportunity & Accommodation

T-Mobile USA, Inc. is an Equal Opportunity Employer. We make employment decisions without regard to age, race, ethnicity, gender, disability, or other protected characteristics. Discrimination or harassment of any kind will not be tolerated.

If you need a reasonable accommodation during the application or interview process, please contact us at ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. Please note, this is solely for accommodation requests, not job inquiries.