ChenMed Is Hiring A Medical Receptionist Bilingual

Join ChenMed: Make a Difference as a Bilingual Medical Receptionist (Care Facilitator)!

We’re a unique healthcare provider dedicated to transforming lives daily — for our patients and our team members. If you’re innovative, entrepreneurial, and passionate about service, read on to discover your next opportunity with us! 🌟

About Us

At ChenMed, we stand out from most primary care providers. We're rapidly expanding and seeking talented individuals to join our team. Our mission is to improve healthcare quality for seniors and create a fulfilling work environment for our employees.

Position Overview

The Medical Receptionist (Care Facilitator) is often a patient's first point of contact, serving as an advocate by providing exceptional customer service. This role involves checking patients in and out, offering administrative support, and building trusting relationships through every interaction.

Note: Candidates must be bilingual in English and Spanish, fluent in both written and verbal communication.

Essential Duties & Responsibilities

• Patient Interaction: Greet and record patient information, manage check-in/check-out processes, and conduct lobby organization.
• Scheduling: Manage PCP and specialist schedules, ensuring top priority patients are seen regularly.
• System Utilization: Use computer systems to update patient info, print forms, schedule appointments, and respond to emails.
• Patient Engagement: Make "love" calls, send birthday and greeting cards to celebrate special events.
• Communication: Answer phones, take detailed messages, and relay information accurately.
• Insurance & Payments: Verify insurance, collect copays, and assist with follow-up or referral appointments.
• Patient Comfort & Support: Escort patients to exam rooms and ensure their well-being.
• Healthcare Quality: Act as HEDIS champion, monitor hospitalizations, and report relevant data.
• Customer Service: Present patient surveys, handle escalations, and participate in daily huddles.
• Transportation Coordination: Manage transportation needs, including Uber/Lyft rides and medication deliveries.

Additional Responsibilities

• Maintain confidentiality of personal and medical information.
• Review and verify patient records for accuracy.
• Transmit correspondence via mail, email, or fax.
• Perform other duties as assigned or modified by management.

Knowledge, Skills & Abilities

• Exceptional customer service & passion for helping others ✨
• Familiarity with medical insurance and electronic medical record (EMR) systems
• Understanding of ChenMed’s products, services, policies, and standards
• Proficiency with phones, computers, and software applications
• Professional and courteous communication skills in English & Spanish
• Attention to detail for accuracy in reports and data
• Outstanding verbal and written communication & active listening skills
• Positive attitude and professionalism
• Proficient in Microsoft Office Suite (Excel, Word, Outlook)
• Willingness to travel locally up to 10%

Education & Experience Requirements

• High school diploma or equivalent ✔️
• Preferably graduated from an accredited Medical Assistant program
• Minimum 1 year of experience in a medical clinic or similar setting
• CPR/BLS certification for Healthcare Providers (preferred)
• Bilingual fluency in English & Spanish

Compensation

Hourly Range: $14.30 - $20.42

The actual pay will depend on experience, education, location, and other factors. The position may also be eligible for bonuses or commissions.

Employee Benefits

For a full list of benefits, visit: ChenMed Employee Benefits

Join Our Mission

We’re ChenMed, transforming healthcare for seniors and making a positive impact across America. Family-owned, physician-led, and driven by purpose, we grow as we rescue more seniors from inadequate care. Our team enjoys great work-life balance, ample growth opportunities, and the chance to make a real difference every day! 🌍

Application Instructions

• Internal Candidates: Apply via our internal career site.
• Contingent Workers: See the job aid for application details.

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