ChenMed Is Hiring A Medical Receptionist Bilingual

Join a dynamic healthcare team that’s transforming lives daily with a focus on exceptional service, innovation, and growth. We’re seeking bilingual (English/Vietnamese) Medical Receptionists who are passionate about patient care and ready to make a difference.

About Us

We’re unique. You should be, too. At ChenMed, we are changing lives every day— for our patients and our team members. We’re expanding rapidly and looking for great people to join our mission-driven family. 🌟

If you’re innovative, entrepreneurial, and possess a strong work ethic and ambition, you’ll thrive here. Do you inspire others with kindness and joy? Let’s build something extraordinary together!

Position Overview: Medical Receptionist (Care Facilitator) ✨

The Medical Receptionist, also known as a Care Facilitator, is one of the first contacts a patient has with ChenMed. This role serves as a patient advocate, delivering exceptional customer service, and supporting smooth clinic operations. Candidates must be bilingual (English/Vietnamese), fluent in both written and verbal communication.

Key Responsibilities

• Patient Interaction: Greet, check-in, check-out, schedule appointments, and record patient information while ensuring the lobby remains organized and clean.
• Schedule Management: Act as gatekeeper for PCP and specialist schedules, ensuring top 40 patients are scheduled every 13 days.
• Administrative Support: Use computer systems to update patient info, print forms, respond to emails, and prepare new patient packets.
• Patient Engagement: Make “love” calls, send birthday greetings, and celebrate special occasions with cards.
• Communication: Answer phones, take detailed messages, and relay information about ChenMed staff and services.
• Insurance & Scheduling: Verify insurance details, collect copays, and assist with follow-ups and referrals.
• Patient Comfort & Advocacy: Escort patients to exam rooms and ensure their well-being.
• Quality & Reporting: Serve as HEDIS champion, monitor hospitalizations, and report relevant data.
• Customer Service: Present surveys during checkout and escalate issues when necessary.
• Team Participation: Contribute to daily/weekly huddles, providing updates on patients and clinic needs.
• Additional Duties: Manage transportation logistics, medication deliveries, and coordinate Uber/Lyft rides for patients.

Other Responsibilities

• Maintain confidentiality of patient records.
• Review and verify patient information for accuracy.
• Transmit correspondence via mail, email, or fax.
• Perform duties as assigned or modified by management.

Knowledge, Skills & Abilities 🌟

• Exceptional customer service skills and a passion for helping others.
• Familiarity with medical insurance and electronic medical records (EMR) systems.
• Understanding of ChenMed’s products, services, standards, policies, and procedures.
• Proficiency in operating phones, computers, and basic IT systems.
• Professional communication with patients and team members.
• Attention to detail for accurate data entry and report generation.
• Strong listening skills and positive attitude.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Ability and willingness to travel regionally up to 10%.
• Fluency in both English and Vietnamese.

Education & Experience Requirements 🎓

• High school diploma or equivalent required.
• Graduation from a recognized Medical Assistant program preferred.
• At least 1 year of experience in a medical clinic or similar setting required.
• BLS certification for Healthcare Providers is preferred.

Compensation & Benefits 💼

The hourly pay range is $14.30 - $20.42. Final salary depends on experience, education, location, and other factors. This role may be eligible for bonuses or commissions.

Explore our employee benefits and find out how we invest in our team’s growth and well-being.

Join Our Mission 🚀

We’re ChenMed, transforming healthcare for seniors and making a positive difference in America’s healthcare landscape. As a family-owned, physician-led organization, we’re committed to improving the health and well-being of the populations we serve. Our rapid growth means more opportunities to rescue seniors from inadequate care.

Enjoy competitive compensation, comprehensive benefits, career development, work-life balance, and the chance to truly make a difference. Become part of our team that impacts lives every single day.

Current employees, click here to apply internally. Contingent workers, please see this job aid for application instructions.