ChenMed Is Hiring A Medical Receptionist Bilingual

Join a company that’s making a real difference in healthcare and discover a rewarding career as a bilingual Medical Receptionist (Care Facilitator) at ChenMed! 🌟

About Us

We’re unique. You should be, too. We’re changing lives every day—for our patients and our team members alike. Are you innovative, entrepreneurial, and ambitious? Do you inspire others with your kindness and joy? We’re different than most primary care providers, and we’re expanding rapidly. We need great people like you to join our team!

Position Overview

The Medical Receptionist (Care Facilitator) is often the first contact a patient has with our ChenMed family. This role serves as a patient advocate, providing exceptional customer service and ensuring a smooth check-in/check-out process. The Care Facilitator checks patients in and out, provides basic administrative support, and builds trusting relationships with patients.

🌟 Essential Duties & Responsibilities

• Patient Interaction: Greet, check-in, check-out, and schedule appointments while recording accurate information. Conduct lobby checks to maintain organization and cleanliness.
• Schedule Management: Serve as the gatekeeper for PCP and Specialist schedules, ensuring Top 40 patients are scheduled every 13 days.
• System Utilization: Use computer systems to add patient info, print forms, respond to emails, and generate onboarding packets. Ensure all contact info is current and accurate.
• Patient Engagement: Make “love” calls, send birthday and greeting cards to celebrate milestones.
• Communication: Answer phones, take detailed messages, and relay information clearly to staff and patients.
• Insurance & Appointments: Verify insurance coverage, collect copays, and assist with follow-up or Specialist referrals.
• Patient Escort: Guide patients to exam rooms, ensuring comfort and well-being.
• HEDIS & Hospitalization Monitoring: Support HEDIS initiatives, report hospitalizations, and provide visibility on key metrics.
• Customer Satisfaction: Present surveys during checkout and escalate issues for immediate resolution if needed.
• Team Collaboration: Participate in daily huddles, sharing relevant patient updates.
• Transportation Coordination: Manage driver lists, medication and grocery deliveries, and coordinate Uber/Lyft rides for patients.

Additional Responsibilities

• Protect patient confidentiality and medical records.
• Review and verify patient information for accuracy.
• Transmit correspondence via mail, email, or fax.
• Perform other duties as assigned.

Knowledge, Skills & Abilities

• Exceptional customer service and a passion for serving others 😊
• Working knowledge of medical insurance and EMR systems
• Familiarity with ChenMed’s products, policies, and procedures
• Proficiency with phones, computers, and basic IT tools
• Professional and courteous communication skills
• Attention to detail to ensure data accuracy
• Outstanding verbal and written communication
• Strong listening skills and a positive attitude
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Ability to travel locally up to 10%
• Fluency in both English and Vietnamese (written and verbal) 💬

Education & Experience Requirements

• High school diploma or equivalent 📜
• Graduation from a recognized Medical Assistant program (preferred)
• At least 1 year of experience in a medical clinic or similar setting
• BLS certification for Healthcare Providers (preferred)

Compensation & Benefits

Pay Range: $14.30 – $20.42 per hour 💰

The final salary will depend on experience, education, location, and other factors. Bonuses or commissions may also be available.

Learn more about our employee benefits.

Why Join ChenMed?

We’re transforming healthcare for seniors and making a positive impact across America. As a family-owned, physician-led organization, we focus on improving health and well-being, offering career growth, comprehensive benefits, and a fulfilling work-life balance. Join our team and make a difference every day! 🌟

Current employees interested in internal opportunities can click here. Contingent workers can see the job aid for application instructions.

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