Concentra Is Hiring A Medical Assistant Bilingual

Join Concentra and take your medical career to new heights by providing exceptional patient care in a dynamic, fast-paced environment that values clinical expertise and compassion. Welcome to a role where your skills truly make a difference in people's lives!

Overview

Are you ready to advance your career in healthcare? At Concentra, you will be a vital part of our patient care team, contributing to our mission to improve the health of America's workforce—one patient at a time. As a Medical Support Specialist, your clinical competency and empathy will help deliver outstanding care and create meaningful impacts on patients' lives.

Role Summary

The Medical Support Specialist (MSS) is responsible for performing routine medical and testing procedures under the supervision of the treating clinician. This role also supports various facility operations, such as registration and referral management. It requires delivering efficient, accurate, one-on-one patient care while excelling in a fast-paced setting. The MSS ensures every patient receives quality clinical care and an excellent patient experience, supported by welcoming, respectful, and skilled colleagues.

Responsibilities

• 🚑 Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing
• 🩺 Prepare patients for physical examinations, including vital signs and ancillary tests (vaccines, injections, phlebotomy, PFTs, audiograms, respirator fit testing)
• 🔬 Conduct rapid screening tests (influenza, strep, mono, glucose, etc.)
• 🤝 Assist providers during examinations and treatments
• 📝 Perform routine medical procedures as ordered by the clinician and triage emergent patients as needed
• 🛠️ Prepare and assist with procedure set-up and injury care
• 🩹 Apply bandages, dressings, and splints as directed
• 💊 Dispense medications and DME in accordance with regulations
• ✅ Complete quality assurance activities for equipment and testing processes
• 🧹 Maintain supplies, and ensure cleanliness and organization in exam rooms and the facility
• 🛠️ Maintain and operate medical devices, including calibration and record keeping
• 🚨 Report equipment issues or supply needs immediately to supervision
• 👥 Support patient flow and volume management in partnership with center leadership
• 🕒 Keep patients informed about wait times during their visit
• 📃 Manage clerical tasks related to patient care and record accuracy
• 🤝 Greet patients, verify authorizations, check-in and check-out, answer phone calls, and distribute results
• 🔐 Follow HIPAA guidelines and safety protocols
• 👥 Attend staff meetings or huddles as required
• 🧼 Assist in maintaining a neat, clean, and orderly facility
• 🎓 Complete ongoing training, including clinical competency modules

Qualifications

Education & Experience

• 🎓 Vocational, Technical, or Business School certification in medical assisting preferred
• 🎓 Completion of an accredited medical assistant program with externship, or at least one year of patient care experience as a medical assistant
• 🎓 Military medical specialist experience meeting state credentials
• 🩺 At least six months of medical assistant experience is typical

Knowledge & Skills

• 📝 Familiarity with medical procedures and terminology
• ⚕️ Understanding of occupational medicine requirements (state-specific preferred)
• 💡 Concentra Core Competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, Flexibility
• 💬 Excellent communication skills, both verbal and written
• 🤝 Strong customer service orientation, tact, and professionalism
• 🔒 Ability to handle sensitive information (HIPAA, PHI) in compliance with legal standards
• 🖥️ Intermediate proficiency with Microsoft Office (Word, Excel, Outlook) and data entry systems
• 🧠 Ability to make decisions by analyzing key facts and exploring solutions
• ⭐ Teamwork and collaborative mindset, maintaining positive working relationships at all levels

Certifications

• 🏆 Obtain certifications such as Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluid Collection

Note: This job description serves as a general overview and may evolve; duties, responsibilities, and activities can change at any time with or without notice.