Pod Health Is Hiring A Medical Assistant Bilingual Cantonese

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About Us

At POD Health, we enhance patient outcomes by integrating cutting-edge technology with personalized care. Our services—Telehealth, Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Community Health Initiatives (CHI)—ensure that patients receive the care they need, wherever they are.

Through our Telehealth and RPM services, we provide patients with real-time access to healthcare, empowering proactive health management and reducing unnecessary hospital visits. Our Chronic Care Management programs create tailored care plans for those with chronic conditions, supporting ongoing needs between visits. Additionally, our Community Health Initiatives focus on addressing health disparities and making healthcare more accessible to underserved populations.

At POD Health, we strive to make healthcare personal, proactive, and accessible for all.

Schedule & Location

• Schedule: Monday - Friday, 9am - 5pm
• Location: On-site in Brooklyn, NY 11218

Position Summary

The Medical Assistant will play a vital role in supporting our team of nurses and nurse practitioners to deliver exceptional patient care. Key responsibilities include monitoring patient vital signs remotely through dashboards, accurately documenting patient information, assisting with patient inquiries, managing medical records, and ensuring compliance with RPM programs and healthcare regulations.

Key Responsibilities

• Collaborate with Nurse Practitioners, Care Navigators, and administrative staff to monitor patient health metrics, ensure accurate data entry, and coordinate follow-up care.
• Act as a liaison between patients and care teams to ensure continuity of care across RPM and CCM services.
• Address alerts on the dashboard and communicate with patients promptly.
• Demonstrate exceptional phone communication skills with empathy and professionalism.
• Remind patients to take measurements and accurately document results in patient charts.
• Escalate patient calls to nurses or nurse practitioners when necessary for further assessment and care.
• Maintain and update patient medical history, vital statistics, and test results within the Electronic Medical Record (EMR) system.
• Manage incoming and outgoing calls, addressing inquiries, monitoring vital signs through RPM dashboards, and escalating cases when needed.
• Document all patient interactions in the EMR system and follow up to support adherence to care plans.
• Perform data entry tasks in Salesforce, including closing and monitoring opportunities.
• Conduct outbound calls to provide instructions, gather information, and address concerns.
• Use EMR systems like Advanced MD and CCIQ to input and manage patient data.
• Verify patient insurance coverage and obtain prior authorizations as required.
• Schedule virtual appointments with Nurse Practitioners, coordinating care effectively.
• Ensure compliance with healthcare regulations such as HIPAA and uphold the organization's code of conduct.

Required Qualifications

• High School Diploma or GED
• Fluency in Cantonese is required
• 1-2 years of relevant experience in a healthcare setting or medical practice
• Proficiency in using EMR systems; experience with AdvancedMD is a plus
• Strong understanding of patient care procedures and medical terminology
• Excellent interpersonal skills for effective patient and team interactions
• Strong organizational skills for managing records and scheduling
• Exceptional customer service skills with an empathetic approach

Benefits

• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid vacation, holidays, sick leave, and floating holidays
• Opportunities for professional development
• Mission-driven work within a progressive healthcare environment