Harmonious Hiring Is Hiring A Logistics Customer Service Specialist

Join our client as an Ocean Freight Coordinator and play a vital role in managing seamless shipping operations worldwide, ensuring timely delivery and exceptional customer service. 🚢

About the Role

Our client is looking for a dedicated professional to oversee end-to-end ocean freight processes, serving as the main point of contact for customers, and collaborating with carriers and internal teams to guarantee efficient shipments and billing.

Responsibilities

• Manage end-to-end ocean freight operations including booking, documentation, tracking, and delivery.
• Serve as the primary customer liaison for ocean shipments, delivering timely updates and solutions.
• Coordinate with shipping lines, carriers, and overseas agents to secure bookings and manage schedules.
• Monitor shipment statuses and proactively communicate delays or issues to customers and stakeholders.
• Handle freight quotations, rate requests, and service inquiries.
• Collaborate with operations, customs brokerage, and finance teams to ensure accurate and timely billing.
• Resolve service issues and customer complaints professionally and efficiently.
• Maintain compliance with international trade regulations, company policies, and industry standards.
• Provide reports as requested by customers.
• All other tasks as assigned.

Qualifications

• Bilingual proficiency in English and Korean required.
• Bachelor’s degree in Business, Logistics, or related field (preferred).
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Strong attention to detail and organizational skills.

Compensation

$50,000 - $80,000 per year depending on qualifications and experience.

Benefits

• Health, Dental, and Vision PPO Insurance 😊
• Life, STD, LTD Insurance ❤️
• 401(k) Retirement Plan 🏦
• Paid Time Off 🏖️
• Additional Paid Time Off (Bereavement, Wedding, Birth of a Child, etc.)
• Years of Service Awards 🏆
• Education Assistance Program (Eligibility-based) 📚
• Relocation assistance (if applicable) 🔄

Job Details

• Type: Full-time
• Salary: $50,000.00 - $80,000.00 per year
• Work Location: In person

Application Questions

✔️ Are you proficient with Microsoft Excel, Word, and Outlook?

Required Language

Korean (Required)