Aulani, A Disney Resort & Spa Is Hiring A Japan Member Services Vacation Advisor

Join Disney as a Japanese-Speaking Vacation Advisor and help families plan unforgettable trips to the happiest place on earth! 🌍✨

About the Role & Team

Imagine spending your day helping families from Japan craft the trip of a lifetime at Disney! As a Japanese-Speaking Vacation Advisor, you'll be the vital bridge connecting Disney Vacation Club Members with our world-class Parks, Resorts, Cruises, and Adventures.

If you are fluent in Japanese and English, comfortable working remotely, and excel at engaging with people over the phone, this opportunity is perfect for you! 🗣️💼

This full-time, remote position is based on the beautiful island of Oahu, reporting to the Member Services Manager.

You Will

• Provide information (via phone or email) to Japanese-speaking Disney Vacation Club Members about resorts, cruises, dining, and activities.
• Assist members in planning personalized trips that maximize their time and resources.
• Document interactions accurately on the computer to keep records up-to-date.
• Offer expert travel advice on Disney destinations' amenities and options.
• Resolve member concerns and provide solutions to ensure a magical experience.
• Stay informed about the latest Disney news and offerings to provide current, relevant information.
• Collaborate with other departments to ensure seamless service and satisfaction.
• Participate in ongoing training to stay well-versed in Disney products and services.

You Will Have

• Native-level proficiency in Japanese and professional fluency in English (speaking, reading, and writing).
• A high-speed internet connection and a private home workspace on Oahu.
• The ability to help Guests make the most of their vacations.
• A talent for connecting warmly over the phone and email.
• Availability to work "Japan" hours: 2 pm to 10 pm, Monday to Friday Hawaii time, with flexible scheduling including holidays.
• Occasional willingness to work at Aulani resort for training or operational needs.
• Critical thinking skills and the ability to make quick, informed decisions.
• Proficiency in Microsoft Office Suite and excellent typing skills.

Preferred Qualifications

• At least 1 year of hospitality industry experience.
• Experience working in a call center environment.
• Knowledge of Disney Vacation Club products and services.
• Strong customer service skills and the ability to handle high-stress situations effectively.

Required Education

High school diploma or equivalent.

Additional Information

🌟 Benefits & Perks: Disney offers a comprehensive rewards package, including health and savings benefits, educational opportunities, and exclusive perks. Learn more at Disney Benefits & Perks.

💰 The pay rate ranges from $30.50 to $41.23 per hour. Actual offers depend on your location, experience, and skills. Some benefits, such as medical and financial perks, may be included based on your role. For more details, visit Disney Benefits & Perks.