Help at Home Is Hiring An Intake Representative Bilingual

Join our team as a dedicated Bilingual Spanish-speaking Intake Representative and make a meaningful difference in the lives of clients in the New York community! 🏡✨

Overview

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes.
The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives.

We’re seeking a passionate Intake Representative Bilingual Spanish Speaking to join us in shaping the future of care. This On-Site role offers weekly pay between $21.00-$23.00 an hour! 🕒💵

Office Hours: Monday - Friday, 8:30am - 5:00pm

Location: 148 39th St. Suite 19-4-BB Brooklyn, NY 11232

Our Benefits 🎁

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off and holidays
• Employee assistance programs and wellness initiatives
• Flexible options to support a balanced life

Responsibilities 🤝

What You'll Do:

• Receive referrals from referral sources
• Verify patients’ insurance coverage to determine eligibility
• Educate patients on available services
• Assist patients with scheduling assessments necessary for care eligibility, including NYIA (Maximus)
• Submit referrals to MLTC plans for potential enrollment
• Determine services approved by insurance providers
• Secure authorization for MLTC cases and provide case details to the HHA Coordination team

Note: This description reflects the essential functions; duties and responsibilities may be reassigned as needed.

Qualifications 🌟

What You'll Bring:

• Strong communication skills — oral and written
• Excellent interpersonal abilities
• Intermediate computer skills, including Microsoft Office (Word, Excel, PowerPoint), HHAexchange, and Salesforce.com
• Ability to key quickly and accurately

Education and Experience 🎓

• High School diploma or GED required
• Minimum of two (2) years in Customer Service or telephone sales

Physical Requirements 💪

• Sedentary work — ability to remain in a stationary position for extended periods
• Effective communication skills to exchange information clearly

Note: These statements describe the general work level for this role. Reasonable accommodations are available upon request for individuals with disabilities.

Equal Opportunity Statement 🤝

Help At Home is an EEO employer and values diversity. All qualified applicants will receive fair consideration regardless of race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other protected statuses.

Job Profile Summary 📄

The Intake Representative processes referrals from marketing sources, contacts patients to educate them about home care services, and assists with their enrollment in long-term care. This role ensures patients and their families stay informed and supported throughout the process, delivering a compassionate and professional experience with our home care partners.