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Help at Home Is Hiring An Intake Representative Bilingual
Join us in making a meaningful difference in our communities! We are the nation's leading provider of high-quality home care services dedicated to empowering clients to live independently, safely, and with dignity in their own homes.
Position: Intake Representative Bilingual Spanish Speaking 🌟
We are seeking a passionate On-Site Intake Representative who is fluent in Spanish and eager to contribute to transformative care in the New York area. This role offers weekly pay between $21.00 - $23.00 per hour, with office hours from Monday to Friday, 8:30am - 5:00pm.
Office Address: 148 39th St. Suite 19-4-BB Brooklyn, NY 11232
🎁 Our Benefits
- 🩺 Comprehensive medical, dental, and vision coverage
- 💼 401(k) retirement plan
- 🎉 Paid time off and holidays
- 🤝 Employee assistance programs and wellness initiatives
- 🌿 Flexible options to support a balanced life
📝 Responsibilities
What You'll Do:
- 🔹 Receive referrals from referral sources
- 🔹 Verify patients’ insurance coverage to determine eligibility
- 🔹 Educate patients on available services
- 🔹 Assist patients with scheduling assessments necessary for care eligibility, including NYIA (Maximus)
- 🔹 Submit referrals to MLTC plans for potential enrollment
- 🔹 Determine services approved by insurance providers
- 🔹 Ensure agency receives authorization for MLTC cases and coordinate case details with the HHA team
*Note: Management may assign or reassign duties at any time beyond those listed above.*
🎓 Qualifications
What You'll Bring:
- 🗣️ Strong communication skills, both oral and written
- 🤝 Excellent interpersonal skills
- 💻 Intermediate computer skills, including proficiency in Microsoft Word, Excel, PowerPoint, HHAexchange, and Salesforce.com
- ⚡ Ability to key information quickly and accurately
Education & Experience:
- 🎓 High School diploma or GED required
- 🗓️ Minimum of two (2) years’ experience in Customer Service or telephone sales
🧍 Physical Requirements
- 🪑 Sedentary work—ability to remain seated for extended periods
- 🗣️ Effective communication skills for clear information exchange
The above statements are intended to describe the general nature of work performed. Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions of this role upon request.
🌟 Equal Opportunity Employer
Help At Home is an Equal Employment Opportunity (EEO) employer, welcoming all qualified applicants. All applicants will be considered fairly and impartially without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other protected statuses.