Help at Home Is Hiring An Intake Representative Bilingual

Join Our Team as a Bilingual Intake Representative (Spanish Speaking) in Brooklyn! 🌟

We are the nation's leading provider of high-quality home care services, dedicated to empowering our clients to live independently, safely, and with dignity in their own homes. Join us in making a meaningful difference and shaping the future of care in our communities.

Overview

As an On-Site Intake Representative, you will play a vital role in connecting patients with essential home care services. This full-time position offers weekly pay between $21.00-$23.00 per hour, with office hours from Monday to Friday, 8:30 am - 5:00 pm. Our office is located at:

148 39th St. Suite 19-4-BB
Brooklyn, NY 11232

Our Benefits 🎁

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off and holidays
• Employee assistance programs and wellness initiatives
• Flexible options to support a balanced life

Responsibilities

What You'll Do:

• Receive referrals from referral sources
• Verify patients’ insurance coverage to determine eligibility
• Educate patients on available services
• Assist patients with scheduling assessments necessary to determine care eligibility, including NYIA (Maximus)
• Submit referrals to MLTC plans for potential enrollment
• Determine services approved by insurance providers
• Secure authorization for MLTC cases and provide case details to the HHA Coordination team

*Note: Duties and responsibilities may be assigned or reallocated by management at any time.*

Qualifications

What You'll Bring:

• Strong communication skills, both oral and written
• Excellent interpersonal skills
• Intermediate computer skills including proficiency with Microsoft Office (Word, Excel, PowerPoint), HHAexchange, and Salesforce.com
• Ability to type quickly and accurately

Education and Experience 🎓

• High School diploma or GED required
• Minimum of two (2) years of experience in Customer Service or telephone sales

Physical Requirements 🧍‍♂️🧍‍♀️

• Sedentary work: ability to remain in a stationary position for extended periods
• Effective communication skills to clearly exchange information with others

Additional Information

The statements above describe the general nature and level of work for this role. They are not exhaustive, and duties may be reassigned as needed. Reasonable accommodations will be provided upon request to enable individuals with disabilities to perform essential functions.

Our Commitment to Equal Opportunity 🤝

Help At Home is an Equal Employment Opportunity (EEO) employer. We welcome all qualified applicants and guarantee fair, impartial consideration regardless of race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other protected statuses.

Job Profile Summary

The Intake Representative processes referrals from marketing sources, educates patients about our home care services, and assists with enrollment. They play a key role in guiding patients through long-term care options, ensuring a compassionate and professional experience for patients and their families.