X-treme Care Is Hiring An Intake Coordinator Bilingual English Korean

Join our team as an Intake Coordinator and be a vital part of streamlining patient onboarding and care coordination. This role offers an opportunity to work closely with clients and healthcare professionals in a dynamic environment. 🚀

Position Summary

The Intake Coordinator facilitates the referral and intake process, coordinates care with the team and referral sources, and maintains positive relationships with clients by addressing their requests and concerns. 🤝

Responsibilities

• Manage all aspects of the intake process, ensuring smooth and efficient onboarding
• Process all referrals and intake data accurately
• Handle insurance verification and authorization processes
• Review client information to determine home care needs upon receiving case referrals
• Complete all admissions paperwork and digitize records
• Verify medical insurance coverage and benefits for each patient
• Schedule appointments for consultations, tests, and procedures
• Respond to phone and email inquiries promptly
• Address patient complaints or concerns professionally
• Perform clerical tasks such as filing, copying, and faxing
• Prepare and maintain patient charts
• Ensure compliance with facility regulations and policies
• Perform other duties as required

Required Skills & Abilities

• Ability to multitask effectively
• Fluent in Korean (bilingual required)
• Availability to work out of the Brooklyn (Broadway) office
• Willingness to rotate on-call with other administrative staff, including weekends
• Proficiency in Excel and Word
• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills
• Exceptional organizational skills and attention to detail
• Effective time management with a proven ability to meet deadlines
• Strong analytical and problem-solving skills

Physical Requirements

• Prolonged periods seated at a desk working on a computer
• Ability to carry, lift, push, or pull at least 20 lbs

Education & Experience

• At least one year of home care experience preferred
• High school diploma or GED required
• Some college or bachelor's degree preferred
• Minimum of two years' experience in patient intake or medical office administration preferred

Additional Notes

Please note that this job description is not exhaustive and duties may change at any time without notice. We are committed to providing equal employment opportunities and prohibit discrimination or harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic under applicable laws. This policy governs all employment conditions, including recruitment, hiring, promotion, transfer, and termination. 🌐