Marriott Vacations Worldwide Is Hiring A Guest Relations Marketing Support Bilingual Japanese

Join Marriott's Ko Olina Beach Club as a Brand Ambassador & Sales Coordinator!

Elevate your career by promoting a world-renowned brand while engaging with guests and driving sales in a dynamic environment. Exciting opportunities await for those passionate about hospitality and marketing! 🌴✨

Compensation & Incentives 💰

• Hourly Rate: $21.00/hr
• Additional Compensation: $21/hr + Commissions
• Incentive Bonus: Currently offering a $1,000 incentive* bonus

*Additional terms and conditions, including exclusions, apply. Please contact Kristal McLaren, Talent Acquisition Manager, for further details and eligibility requirements.

Key Responsibilities 🎯

• Promote brand awareness both internally and externally
• Generate and gather leads for sales opportunities
• Book sales presentations and assist in implementing and tracking marketing programs
• Utilize sales techniques to maximize revenue while maintaining guest loyalty
• Sell eastbound tour packages and handle inbound telemarketing in the eastbound market
• Answer guest questions about property facilities and services
• Assist transient guests with pre-arrival and post-arrival planning in a friendly and proactive manner
• Collaborate with guests and Marriott resources to ensure exceptional service

Qualifications & Skills 🌟

• Fluent in Japanese: Reading, Writing, and Speaking ✔️

Operational & Customer Service Excellence 🚪

• Adhere to all company policies and procedures
• Ensure professional appearance, including uniform and personal grooming
• Maintain confidentiality of proprietary information and protect company assets
• Greet and acknowledge guests per brand standards
• Proactively anticipate and address guest needs
• Express genuine appreciation to guests
• Communicate clearly and professionally in all interactions
• Accurately prepare and review written documents
• Answer phones with proper etiquette
• Maintain positive working relationships and support team goals
• Respond appropriately to colleagues’ concerns
• Comply with quality assurance standards
• Physical tasks include moving, lifting, pushing, pulling objects up to 10 pounds, and extended periods of standing, sitting, or walking
• Perform additional duties as assigned by supervisors

About Us 🌍

Marriott Vacations Worldwide is dedicated to fostering a diverse and inclusive workforce. We are an equal opportunity employer committed to creating a welcoming environment for all employees.