5CA Is Hiring A Gaming Support Agent

Join 5CA as a Full Remote Gaming Support Agent 🌍🎮

Kickstart your career in gaming support with a fully remote position, collaborating with an international team to enhance player experiences worldwide.

Location & Work Environment 🏠

This is a full remote job opportunity available from the EMEA region. Work comfortably from your home within one of the following countries:

• Albania
• Algeria
• Argentina
• Egypt
• Ethiopia
• Greece
• Kosovo
• Philippines
• Romania
• Tunisia

Responsibilities 🎮🤝

As a Gaming Support Agent at 5CA, you will:

• Handle customer support issues for an assigned game studio
• Assist players with account management and technical support
• Resolve purchase-related and gameplay queries
• Stay informed about the latest projects, updates, and releases of the client’s games
• Collaborate with a team of agents under the guidance of a Team Lead and Operations Manager
• Participate in training modules to develop and enhance your skills

About You 🌟

• You speak Italian and English at an advanced level
• You are based in one of the supported countries listed above
• You possess deep gaming knowledge and passion for video games
• You're a fast learner with a proactive attitude and troubleshooting skills
• You have a dedicated, quiet workspace at home
• (Optional) Previous experience in customer service is a plus

Technical Requirements 🚀

• Internet speed of at least 15 Mb/s download and upload with good latency
• A minimum of 8 GB RAM
• Operating System: Windows 11 (all editions except S Mode) or macOS 13.0+
• Processor: CPU Mark of at least 9220 (e.g., Intel i5-8400 or newer)
• Graphics Card: G3D Rating of at least 4806 (e.g., GTX 760 or stronger)
• Smartphone for 2FA with:
  • Android 10.0+ or
  • iOS 16.0+

What We Offer 🎁

• Complete remote work flexibility
• Engagement with a dynamic international company serving gaming, e-commerce, and tech clients
• A casual, diverse, and inclusive culture with team members from 80+ countries and speaking 25+ languages 🌍
• Access to innovative digital tools and comprehensive online training resources
• Ongoing learning and career development initiatives
• Fun employee activities and participation in communities like 5CA Connect, Pride, 5CA Gamers, Women of 5CA

About 5CA 🌐

Founded in 1998, 5CA is a remote-first customer experience (CX) company dedicated to delivering exceptional support for gaming and tech brands. Our community comprises passionate digital natives and gamers who troubleshoot with care for the brands they love — all from their homes, embracing diversity and inclusion in everything we do.

Note: During the recruitment process, 5CA may review your publicly available social media accounts. Your application indicates your understanding that your data will be stored and processed in accordance with our privacy policy.

By submitting your application, you agree to our data storage practices, which typically retain your data for one year unless otherwise necessary.