Anone Inc. Is Hiring A French Speaking Service Desk Analyst

Join Our Team as a Bilingual Desktop Support Specialist 🌐

Seeking an exciting career in tech support? We are on the lookout for dedicated and honest professionals to join us as Desktop Support Specialists. Collaborate with our engineering team to ensure seamless, secure, and efficient computer systems.

🛠️ Responsibilities

• Handle user tickets: Address issues related to hardware, software, and networking.
• Communicate effectively: Provide excellent verbal and written support in both English and French.
• Assist users: Guide clients through installing applications and peripherals.
• Diagnose issues: Ask targeted questions to identify problems efficiently.
• Provide step-by-step guidance: Walk users through solutions simply and clearly.
• Hardware experience: Work with printers, cabling, and laptop rebuilds.
• Troubleshoot: Test alternative methods until issues are resolved.
• Customize applications: Tailor desktop setups to meet user requirements.
• Document issues: Record technical problems and solutions meticulously.
• Escalate support: Forward unresolved issues to higher-level support.
• Follow up: Ensure users' systems are functional post-support.
• Feedback collection: Report customer feedback and suggest product enhancements.
• Documentation: Assist in creating technical manuals and documentation.

🔧 Skills and Qualifications

• Strong analytical and time management skills
• Ability to work independently when necessary
• Exceptional problem-solving abilities
• Proficiency in MS Office Suite
• Effective teamwork and leadership qualities
• Excellent oral and written communication skills
• Knowledge of O365 applications
• Experience with MS Intune, Azure AD, MS Exchange Online, and Autopilot (Support Level 1, not Design or Engineering)