Lennor Group Is Hiring A French Speaking It Service Desk Specialist

Join Our Team as a French Speaking IT Service Desk Specialist in BGC! 🌐

Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a multinational tech company in their search for a dedicated IT Service Desk Specialist fluent in French.

🔍 Job Details

• Salary Range: Open Salary
• Work Setup: Hybrid
• Shift Schedule: Night Shift
• Location: Taguig City

The Role

We are seeking a highly motivated and customer-focused French-speaking IT Service Desk Specialist (Level C2) to join our dynamic team. You will be the first point of contact for users seeking technical support and will play a vital role in maintaining smooth IT operations across the organization. This position requires excellent problem-solving skills, effective communication, and a dedication to delivering exceptional service.

✨ Your Responsibilities

User Support 🧑‍💻

• Act as the first point of contact for users seeking technical assistance via phone, email, or chat.
• Provide support in French and English to ensure seamless communication.

Ticket Management 📋

• Log and track all incoming requests and incidents in the ticketing system with accurate documentation.
• Utilize Basic ServiceNow knowledge.
• Monitor ticket progress and ensure timely updates to users.

Issue Diagnosis and Resolution 🛠️

• Diagnose and resolve hardware and software issues, including OS, applications, and network connectivity.
• Guide users on IT-related inquiries such as password resets, account unlocks, and software installations.
• Escalate complex issues to technical teams and follow up until resolution.

Knowledge Management 📚

• Maintain and update knowledge base articles to enhance service delivery and facilitate user self-service.

Onboarding Support 🚀

• Assist in onboarding new employees—setup accounts, configure hardware, and provide initial IT training.

Performance Monitoring 📈

• Monitor service desk metrics to meet SLAs.
• Identify trends and recurring issues to recommend process improvements.

Continuous Improvement 🔄

• Participate in initiatives to enhance service processes and user experience.
• Stay updated with the latest IT tools and technologies.

🎯 What We’re Looking For

• Fluency in French and English (both written and spoken) is mandatory.
• Proven experience in an IT Service Desk or similar support role.
• Strong knowledge of Windows OS, Microsoft Office Suite, and common IT tools.
• Familiarity with ticketing systems and ITIL frameworks.
• Basic understanding of networking concepts (TCP/IP, DNS, VPN).
• Excellent problem-solving and troubleshooting skills.
• Strong interpersonal and communication skills with a customer-centric approach.
• Ability to work independently and collaboratively in a fast-paced environment.

🚀 Ready to Elevate Your Career?

Submit your application now and take the next step! 😊

Note: We appreciate your patience as we review a high volume of applications. Rest assured, our team will update you soon. Meanwhile, follow our LinkedIn page for future opportunities and updates.