VirtualVocations Is Hiring A French Customer Support Specialist

Join a dynamic team as a French Customer Support Specialist, providing exceptional service remotely from Romania for a 6-month temporary contract. You'll engage with customers via email and chat to resolve inquiries and enhance their experience while meeting key performance indicators.

🌟 French Customer Support Specialist (Remote - Romania)

We are looking for a proactive and customer-focused professional to join our team, delivering support in both French and English through various communication channels. This is a remote opportunity perfect for those experienced in customer service within consumer goods, toys, or electronics industries.

🔑 Key Responsibilities

• Deliver customer support through email and live chat for inquiries related to orders, product usage, and account questions.
• Meet customer service KPIs while providing timely and effective solutions.
• Collaborate with teams to resolve complex customer issues and improve overall service quality.
• Provide feedback and insights to enhance products and processes based on customer interactions.

🎯 Required Qualifications

• At least 1+ years of experience in a customer service role.
• Excellent written and verbal communication skills in English and French.
• Experience with Zendesk or similar tools is a plus.
• Strong organizational skills and ability to manage time across different time zones.
• Experience in consumer goods, toys, or electronics industries is advantageous.