Help at Home Is Hiring A Field Time & Attendance Coordinator Bilingual

Join a leading home care provider dedicated to empowering clients to live safely, independently, and with dignity in their own homes. We prioritize meaningful moments and care coordination that truly transform lives. 😊

Overview

We are seeking a On-Site Bilingual Spanish Speaking Field Time & Attendance Coordinator to join our team in Brooklyn, NY. This role offers an exciting opportunity to make a meaningful impact in our communities, with weekly pay between $21.00 - $24.00/hour. Office hours are Monday through Friday, 8:30 am – 5:00 pm. Our office is located at:

148 39th St. Suite 19-4-BB Brooklyn, NY 11232

Our Benefits 🎉

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off and holidays
• Employee assistance programs and wellness initiatives
• Flexible options to support a healthy work-life balance

Responsibilities

What You'll Do:

• Investigate and resolve missing clock-in/out issues, late arrivals, missed visits, and early departures
• Address Electronic Visit Verification (EVV) issues promptly and effectively
• Ensure accurate and timely attendance data for payroll and billing processes
• Assist Caregivers in troubleshooting EVV methods including Mobile App, Telephonic (IVR), and Fixed Object Device (FOB)
• Guide Caregivers on best practices for accurate timekeeping and policy compliance
• Conduct periodic training sessions on attendance and verification systems updates
• Serve as a resource for Caregivers, answering questions and addressing concerns
• Provide feedback to operations management on recurring attendance issues
• Communicate with Caregivers, Clients, and Market Operations to resolve real-time attendance and verification issues
• Document actions and outcomes following standard operating procedures
• Protect client and caregiver data, ensuring HIPAA and privacy regulation compliance
• Educate and support Caregivers on attendance policies and verification procedures
• Collaborate with Payroll & Revenue Cycle Management teams to resolve pay discrepancies
• Manage to set productivity goals from management

*Note: Responsibilities are subject to change as management assigns or reassigns duties.*

Qualifications

What You'll Bring:

• Strong attention to detail and analytical skills
• Excellent communication and interpersonal skills
• Ability to work effectively within a team-oriented environment
• Proficiency in Microsoft Office Suite, especially Excel

Education & Experience

• Bachelor's degree in a relevant field or equivalent work experience
• 1–2 years of previous relevant experience
• Familiarity with Electronic Visit Verification systems
• Knowledge of HIPAA and privacy regulations

Management & Physical Requirements

• Ability to train and direct other associates
• Sedentary work capacity—remaining in a stationary position for extended periods
• Effective communication with others to exchange information clearly

This description reflects essential functions; duties may be reassigned or added as needed. Reasonable accommodations will be provided for individuals with disabilities upon request.

Equal Opportunity Employer ⚖️

Help At Home is proud to be an Equal Employment Opportunity (EEO) employer. We welcome qualified applicants regardless of race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected statuses.

Job Profile Summary

The Field Time & Attendance Coordinator ensures accurate, compliant attendance records for caregivers. This involves resolving attendance discrepancies through outreach, following standard procedures to minimize exceptions, and supporting the seamless operation of attendance tracking systems.