Citizens Bank Is Hiring An Er Bilingual Mandarin

Join Citizens Bankers – Start Your Financial Career Today! 💼

Embark on a rewarding journey with Citizens Bankers, where building relationships and helping customers achieve their financial goals is at the heart of what we do.

Position: Citizens Bankers

Starting Salary: $25 / hour and up

About the Role

Citizens Bankers are the welcoming face of our branches. They dedicate their time to understanding their customers and fostering long-lasting relationships through trusted advice.

What You'll Do 🤝

Are you an outgoing, people-oriented individual? Do you thrive on helping others and providing sound financial guidance? If so, this role is perfect for you!

• Utilize your strong communication and problem-solving skills along with broad financial knowledge to recommend solutions for spending, saving, borrowing, and investing.
• Get to know customers’ personal financial goals and tailor recommendations to help them succeed—whether planning for the future, buying a home, or opening a credit card.
• Introduce customers to digital and mobile banking options, such as our app and ATMs.
• Collaborate with Wealth Management, Mortgage, and Business Banking teams to address more complex financial needs.
• Make outbound calls to acquire new customers and schedule financial checkups, understanding clients' current needs and future potential.
• Follow all financial policies, including proper cash handling and adherence to laws and regulations.

What You'll Get 🎁

• Meaningful work & relationships: Help customers make impactful financial decisions—building businesses, buying homes, paying for education, and reaching long-term goals. Your ideas matter, and leadership values your feedback.
• Community Commitment: Enjoy 8 hours of paid volunteer time annually and see your donations to eligible 501(c)(3) organizations matched up to $1,000 yearly.
• Career Growth & Rewards: Opportunities for promotions, training, coaching, and career development aligned with your talents and interests.
• Exceptional Benefits: Comprehensive healthcare (medical, dental, vision), 401(k) with company match, tuition assistance, mental health programs, student loan discounts, and more.

Required Qualifications ✅

• High School diploma or GED
• Bilingual proficiency in Mandarin
• Previous banking experience
• Minimum 2 years in sales and customer service, with proven goal achievement
• Effective questioning skills to identify customer needs
• Experience building relationships and recommending products in person and over the phone
• Digital technology proficiency to support business goals
• Strong problem-solving skills and solution-oriented mindset
• Ability to collaborate with team members and business partners
• Self-motivated, confident, and multitask effectively
• Availability to work branch hours, including weekends and evenings
• Compliance with SAFE Act requirements, including screening and NMLS registration
• Completion of a video interview assessment within 7 days of application

Preferred Skills and Experience 🌟

• At least 1 year of cash handling experience

Work Schedule & Location 🕒📍

• Hours per Week: 40
• Schedule: Varies based on branch needs, may include weekends and evenings
• Location: Flushing, Queens

Compensation & Benefits 💰

Salary Range: $28.75 - $35.38 per hour

Actual compensation depends on factors such as work location, skills, and experience. We offer:

• Competitive pay
• Comprehensive medical, dental, and vision coverage
• Retirement benefits including 401(k) with match
• Maternity/paternity leave
• Flexible work arrangements
• Educational reimbursement
• Wellness programs
• Paid time off that exceeds state requirements

For an overview of our benefits, visit our website.

Key Skills & Competencies 🔑

• Advising
• Building Relationships
• Effective Communication
• Consumer Banking & Loans
• Customer Experience Management
• Digital Banking (Mobile & Online)
• Problem-Solving & Risk Assessment
• Motivating & Collaborating with Teams
• Persistence & Tenacity
• Industry Knowledge & Compliance