Shift Digital Is Hiring A Digital Consultant Bilingual

Join a dynamic team at Shift Digital, a leader in digital marketing program optimization, as a bilingual Digital Consultant. This entry-level role offers growth opportunities and exposure to innovative technology and client management.

Digital Consultant (Bilingual French/English) 🎯

About Shift Digital 🚀

Founded in 2008 and based in Birmingham, Michigan, Shift Digital specializes in providing comprehensive digital marketing solutions for national brands and local retailers. Our services enable clients to measure, manage, and enhance their digital marketing and sales efforts.

Role Overview 🌟

This entry-level position immerses you in client management and proprietary technological solutions. You'll enjoy excellent benefits, including top-tier medical, dental, and vision coverage, fertility benefits, exceptional parental leave, engaging company events, generous PTO, personal wellness days, community days, and more!

Roles & Responsibilities 📋

• Support dealership clients enrolled in the Dealer Digital Program in both French and English.
• Build and nurture relationships with dealership clients remotely via phone and email.
• Communicate digital program expertise to clients effectively.
• Collaborate with certified vendors to process dealership requests such as enrollments, cancellations, or upgrades.
• Analyze analytics to derive key insights for product and service recommendations.
• Troubleshoot technical challenges on behalf of clients.
• Maintain and manage brand compliance standards.
• Participate in weekly account status meetings to provide updates from the Dealer Support team.
• Conduct digital health assessments and outreach for program growth as needed.
• Log client information in Salesforce CRM accurately.
• Communicate with the account team to troubleshoot issues, generate reports, and update client records.
• Brief field team members on client history whenever necessary.
• Manage multiple tasks efficiently to meet tight deadlines.

Desired Skills & Qualifications 🎓

• Fluency in French Canadian dialect is essential.
• Bachelor’s Degree required, preferably in Marketing, Business, or Communications.
• 1-3 years of relevant experience in Marketing, Communications, Automotive, or related internships/organizations.
• Previous customer service experience preferred.
• Comfortable working with unfamiliar digital tools such as Salesforce, Lead Management Systems, and websites.
• Ability to work independently and collaboratively as part of a team.
• Strong time management and organizational skills.
• Excellent verbal communication skills.
• Ability to thrive in a fast-paced environment.

Additional Information 🎉

Shift Digital is an equal opportunity employer and participates in E-Verify. We value diversity and are committed to creating an inclusive work environment.