PASONA N A, INC. Is Hiring A Cybersecurity Support Specialist Japanese Bilingual

Join a leading global IT solutions organization as they seek a bilingual Japanese-English cybersecurity support specialist to enhance their international operations and client relations. 🌏✨

Job Overview

Location: Plano, Texas | Type: Full-Time

A renowned global IT solutions company supporting enterprise clients across North America, Asia, and Europe is looking for a bilingual professional to join their Cybersecurity Division. If you have a background in IT support, cybersecurity operations, or technical coordination, and enjoy working in an international environment, this role is perfect for you!

Key Responsibilities

• Serve as: The primary point of contact for cybersecurity-related customer inquiries 🤝
• Coordinate: With internal security engineers and communicate technical information clearly to customers 💬
• Support: Incident response activities, investigations, and security monitoring 🔍
• Monitor: Security systems including firewalls, intrusion detection, and antivirus platforms 🖥️
• Assist: in cybersecurity compliance and documentation processes 📄
• Support: rollout and support of security tools for Japan affiliates 🇯🇵
• Lead or Support: bilingual customer discussions, status updates, and incident communications 🗣️
• Identify: process improvement opportunities and support Kaizen initiatives 🚀

Requirements

• Language Skills: Japanese / English bilingual proficiency required 🇯🇵🇺🇸
• Experience: 3–5 years in technical support, IT, infrastructure, or a related role
• Skills: Strong communication and customer-facing abilities 🗨️
• Technical: Ability to explain cybersecurity concepts to non-technical stakeholders
• Collaboration: Experience working with clients, vendors, or cross-functional teams 🤝
• Analytical Skills: Strong problem-solving capabilities 🧠

Preferred Qualifications

• Knowledge: Cybersecurity, networking, or IT support environments
• Experience: Using ticketing systems such as Jira, ServiceNow, or Zendesk 📝
• Background: Working between U.S. and Japan business environments
• Certifications: Security+, Network+, or similar credentials are a plus 🏅

Why Apply?

This is an exceptional opportunity for bilingual IT professionals eager to expand their expertise in cybersecurity operations, customer support, and navigating global IT landscapes. 🌟