Toyota Tsusho Systems Is Hiring A Cybersecurity Support Specialist Bilingual

Join Our Team as a Bilingual Cybersecurity Support Specialist! 🌐🛡️

We are seeking a knowledgeable and customer-focused Cybersecurity Support Specialist (Bilingual Japanese) to provide expert support and guidance in a dynamic, global environment.

Essential Functions

• Manage and triage incoming client inquiries; track them through resolution.
• Partner with internal security engineers to gather technical answers and translate them into clear client-facing responses.
• Serve as a primary interface for customers (internal/external) on cybersecurity-related topics.
• Understand customer requirements and pain points to align security solutions with business needs.
• Lead or support customer discussions, status updates, and incident briefings in both English and Japanese.
• Provide advisory and guidance to customers on security best practices, tools, and risk mitigation strategies.
• Build trusted relationships with customers and stakeholders to enhance satisfaction and service delivery quality.
• Monitor security systems (firewalls, intrusion detection, antivirus) to identify and respond to breaches or anomalies.
• Respond promptly to security incidents, investigate breaches, document findings, and implement corrective actions.
• Maintain and support security compliance aligned with global and local standards.
• Document security incidents, investigations, and solutions, generating reports for management and regulatory purposes.
• Support Japan affiliates in rolling out new security tools and supporting existing tools.
• Identify opportunities for process improvements and collaborate with the team to implement changes.
• Conduct regular communication sessions, root cause analysis, and support Kaizen initiatives.

Core Competencies

• Act with integrity and professionalism.
• Excellent verbal and written communication skills.
• Strong interpersonal, negotiation, and conflict resolution skills.
• Exceptional organizational skills with attention to detail.
• Ability to prioritize tasks and delegate effectively.
• Strong problem-solving and analytical skills.
• Proficient with Microsoft Office Suite.
• Maintain the highest level of confidentiality when handling sensitive information.

Qualifications

• College degree.
• 3-5 years of experience in a technical role; prior experience as a Technical Lead is a plus.
• Proven experience engaging directly with customers or stakeholders (e.g., incident communication, service delivery, advisories).
• Ability to translate technical cybersecurity topics into clear, business-oriented communication for non-technical audiences.
• Bilingual proficiency in Japanese and English.
• Experience working directly with clients and managing supplier relationships.
• Strong analytical, problem-solving, and communication skills.

Preferred Qualifications

• Foundational knowledge of cybersecurity, networking, or IT support (e.g., CompTIA Security+, Network+).
• Prior experience working between US and Japan business environments.
• Experience with ticketing systems (Jira, ServiceNow, Zendesk, etc.).