Actus Consulting Group,Inc Is Hiring A Cybersecurity Support Specialist

Exciting Opportunity: Cybersecurity Customer Support Specialist

Join our team to play a vital role in managing client inquiries, enhancing security practices, and building strong relationships in a bilingual environment. 🚀

🔍 Essential Functions:

• Manage & Triage: Handle incoming client inquiries and track progress until resolution.
• Collaborate with Security Engineers: Gather technical insights and translate them into clear client-facing responses.
• Client Interface: Serve as the primary contact for internal and external customers on cybersecurity topics.
• Understand Customer Needs: Identify requirements and pain points to align security solutions accordingly.
• Lead & Support Discussions: Conduct customer meetings, status updates, and incident briefings in both English and Japanese.
• Provide Guidance: Advise customers on security best practices, tools, and risk mitigation strategies.
• Build Relationships: Establish and maintain trusted partnerships to boost satisfaction and service quality.
• Monitor Security Systems: Oversee firewalls, intrusion detection, and antivirus tools to detect breaches or anomalies.
• Incident Response: Respond swiftly to security incidents, investigate breaches, document findings, and implement corrective measures.
• Security Compliance: Maintain adherence to both global and local security standards.
• Documentation & Reporting: Record incidents, investigations, and solutions; generate reports for management and regulators.
• Support Security Tools: Assist with the rollout of new tools in Japan and support existing systems.
• Process Improvement: Identify opportunities for enhancement and work with teams to implement changes.
• Continuous Communication: Conduct regular updates and assist with root cause analysis and Kaizen initiatives.

📝 Other Duties:

Please note this description does not encompass all activities, duties, or responsibilities. These may evolve over time with or without prior notice.

🛠 Competencies & Skills:

• Act with integrity and professionalism
• Excellent verbal and written communication skills 🗣️✍️
• Interpersonal, negotiation, and conflict resolution skills 🤝
• Strong organizational skills with attention to detail 📝
• Ability to prioritize and delegate tasks effectively 🔄
• Problem-solving and analytical capabilities 🔍
• Proficiency in Microsoft Office Suite
• Maintain confidentiality and discretion in handling sensitive info 🔒

🎓 Requirements:

• College degree 🎓
• 3-5 years of experience in a technical role; prior Technical Lead experience is a plus
• Proven experience engaging directly with customers/stakeholders 💬
• Ability to communicate technical cybersecurity topics clearly to non-technical audiences
• Bilingual proficiency in Japanese and English 🈹🈵
• Experience working with clients and managing supplier relationships
• Strong analytical, problem-solving, and communication skills

🌟 Preferred Qualifications:

• Basic knowledge of cybersecurity, networking, or IT support (e.g., CompTIA Security+, Network+)
• Experience working between US and Japan business environments
• Familiarity with ticketing systems like Jira, ServiceNow, Zendesk, etc.

💰 Compensation & Location

Salary: From $60,000.00 per year

Work Location: In person