Venturefizz Product Management Community Is Hiring A Customer Support Specialist Portuguese Speaking

Join Our Team as a Customer Support Specialist - Portuguese Speaking! 🌟

We're seeking passionate product experts dedicated to delivering exceptional support and ensuring our customers' success. If you thrive in challenging environments and have a knack for creative problem-solving, this opportunity is for you!

About the Role ✨

Product Experts (Customer Support Specialists) play a vital role in our company's growth. Your mission is to provide top-tier assistance to customers scaling their businesses with Klaviyo, leveraging your product knowledge and communication skills to surpass expectations.

How You Will Make a Difference 💡

• Develop an in-depth knowledge of the Klaviyo platform
• Provide high-quality support via email, chat, and phone to help customers resolve issues effectively
• Communicate clearly to answer technical and non-technical questions across various technologies
• Diagnose and resolve software issues and escalated complaints using established protocols
• Support customers with non-technical inquiries, including marketing, sales, and e-commerce setup questions
• Document troubleshooting steps and solutions for future reference
• Innovate by integrating AI to build smarter workflows and systems from the ground up

Who You Are 🌟

• An excellent communicator, skilled in written and verbal channels
• Passionate about creative problem solving for customers and end-users
• Self-motivated, eager to learn, and collaborative
• Adaptable to changing priorities
• Experienced with or able to quickly learn:
  • Microsoft Office & G-Suite (Sheets, PowerPoint)
  • Zendesk & Salesforce
  • Web, networking, DNS, IPs, and software products
  • APIs, email marketing, and e-commerce platforms
• Familiarity with the Klaviyo product and completing the Klaviyo Practitioner Certificate is a plus
• Experience with AI projects or a strong interest in exploring new AI tools and workflows 🚀
• Fluent in Brazilian Portuguese

Additional Details 🔎

Base Pay Range (US): $26.92 - $40.38 USD

This role may include up to 10% travel, primarily for onboarding, client or partner engagements, team meetings, and industry events. All travel is scheduled in advance.

Our Commitment to Diversity & Security 🤝

Klaviyo is proud to promote an inclusive workplace and does not discriminate based on race, ethnicity, gender, age, disability, veteran status, or any other characteristic protected by law.

Important Notice: We prioritize your privacy and security. We will never request payment, bank details, or personal financial information during the application process. Beware of offers from non-company emails or unsolicited contacts.

Join the Venturefizz Product Management Community and be part of something extraordinary! 🚀